Sales Development Representative - ITSM

SolarWinds; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading IT management software company is seeking a Sales Development Representative in Austin, Texas. The role involves prospecting, qualifying leads, and managing customer inquiries about products and solutions. Candidates should have 1-2 years of sales experience and a passion for technology. Strong communication and interpersonal skills are essential. Familiarity with Salesforce and Microsoft Office is required. This position offers the opportunity for uncapped commissions and a dynamic work environment.

Qualifications

• 1-2 years of sales experience required.
• Enthusiastic and self-starter approach is necessary.
• Ability to effectively communicate both orally and in writing.

Responsibilities

• Execute prospecting and lead generation activities.
• Manage customer inquiries and provide product demonstrations.
• Maintain accurate customer and pipeline records in Salesforce.

Skills

Sales Experience

Communication Skills

Interpersonal Skills

Tools

Salesforce

Microsoft Office

Social Media Platforms (LinkedIn)

Job description

Sales Development Representative

At SolarWinds, we’re a people‑first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.

Overview

Do you have a passion for selling? Do you want to earn uncapped commissions? Do you love all things tech and want to learn more about IT software? Do you want to use your tech knowledge to develop new sales opportunities? If so, SolarWinds is seeking an enthusiastic self‑motivated ISA to join our thriving expansion team. SolarWinds provides powerful and affordable IT management software to more than 250,000 customers worldwide—from Fortune 500 enterprises to over 300,000 small businesses. We meet the diverse and unique needs of many of our existing customers. We scale to meet agency needs for continuous monitoring, cyber security, network operations, compliance, data center operations, and IT consolidation.

Responsibilities

• Execute activities for prospecting, lead generation, and selling of SolarWinds products to existing customers
• Qualify inbound and outbound leads
• Understand customer requirements and effectively communicate the SolarWinds value proposition
• Respond to customer inquiries via phone and e‑mail, assist potential customers during the product evaluation process, create quotes and new customer accounts, coordinate with distribution and channel partners, and proactively sell into the installed base
• Manage, maintain, and communicate accurate customer and pipeline records within Salesforce and to sales leadership
• Submit accurate and timely commits on a weekly and monthly basis
• Conduct online product demonstrations to potential customer audiences that are both technical and non‑technical
• Identify and develop new business through channel partners
• Provide market feedback to include customer priorities and needs

Qualifications

• 1‑2 Years of Sales Experience
• Passion for selling
• Enthusiastic and self‑starter approach
• Demonstrable record of sales success against quota
• Ability to communicate effectively (oral and written)
• Strong interpersonal skills
• Previous experience working at a value‑added reseller or distributor
• Proficiency with CRM tools, preferably Salesforce
• Proficiency with Microsoft Office (Exchange, Power Point, Excel, etc.)
• Proficiency with social media platforms, especially LinkedIn

Equal Employment Opportunity

SolarWinds is an Equal Employment Opportunity Employer. SolarWinds will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.

All applications are treated in accordance with the SolarWinds Privacy Notice: https://www.solarwinds.com/applicant-privacy-notice

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