Account Manager (Contract, Orlando)

Stevens; Oregon; Hybrid; USD 55,000 - 83,000; Part time

Job summary

Stevens is a small software consultancy seeking an account manager to own relationships with two to three client accounts. You will manage the full lifecycle from day-to-day contacts to executive sponsors, ensuring deliverables meet client needs and budgets.

This role starts as a three-month contract and may convert to full-time as accounts grow. Role is remote for candidates in the United States, with a 10-hour weekly commitment and Eastern Time availability for meetings.

Qualifications

• Three or more years managing B2B client accounts, ideally at an agency, consultancy, or software company.
• Strong track record of building trust with senior client stakeholders.
• Ability to translate client needs into clear requirements for a technical team.
• Exceptional written and verbal communication skills.

Responsibilities

• Own the relationship with two to three client accounts from day-to-day contacts through executive sponsors.
• Be the first line clients call and provide straight answers.
• Run regular check-ins and send accessible status updates.
• Lead conversations when client needs change and drive decisions to clear outcomes.
• Turn client requests into actionable requirements for the delivery team.
• Monitor timelines and budgets and intervene early if drifting.
• Identify opportunities to expand work with clients and initiate conversations with Stevens leadership.
• Maintain clear records of decisions and discussions.

Skills

Account management

Client relationships

Communications

Written communication

Negotiation

Project coordination

Stakeholder management

Job description

About the team

Stevens is a small software consultancy. Companies hire us to build software, advise on technology decisions, or add experienced people to their teams. Our clients range from venture-backed startups to publicly traded companies. Every engagement has two sides. One is the work itself. The other is the relationship: whether the client feels heard, whether decisions get made well, and whether they trust us enough to keep working with us. That second side is yours.

About the role

You’ll own the relationship with two to three of our clients. This is account management, not customer support. You’ll own each account end to end: the relationship, scope, budget, and growth. Our delivery team is accountable for what gets built. You’re accountable for whether the account is healthy and growing. On every account, you and the team leading the work are partners. That means you’re the person who understands each client’s business, who knows what they’re worried about before they say it, and who makes sure that what we deliver is what they actually need. When a client wants something new, you lead the conversation. You dig into what they’re trying to achieve, bring the right people to the table, and drive the decision to a clear outcome. Say a client’s head of marketing asks for a new feature halfway through a project. You find out what’s driving the request. You bring in our team to size it, loop in the client’s project sponsor who controls the budget, and bring in Stevens leadership if it changes the deal. Then you lay out the options, help everyone decide, and make sure the decision is written down and understood on both sides. Nothing moves forward until you’ve made sure it should. When a client wants more help from us, you’ll be the one who sees it coming and starts the conversation. There’s no sales quota. Your job is to make clients glad they hired us, and growth follows from that.

Responsibilities

• In this role, you willOwn the relationship with two to three client accounts, from day-to-day contacts through executive sponsors.
• Be the first person clients call, and the person they trust to give them a straight answer.
• Run regular check-ins and send status updates clients actually read.
• Lead the conversation when a client’s needs change, bringing together the right people from Stevens and the client’s side and driving decisions to a clear outcome.
• Turn client requests into clear requirements our team can build from.
• Watch timelines and budgets, and act early when something is drifting.
• Identify where a client could use more help from us, and open that conversation with the client and Stevens leadership.
• Keep clean records of decisions and conversations, so there’s never confusion about what was agreed.
• You’ll bringThree or more years managing B2B client accounts, ideally at an agency, consultancy, or software company.
• A track record of building trust with senior people at client organizations, and steadiness in difficult conversations about timelines, budget, or expectations.
• A knack for understanding what a client really wants and explaining it clearly to a technical team.
• Enough familiarity with how software gets built to ask sharp questions and set realistic expectations. Writing code isn’t part of the job, but understanding the people who do is.
• Experience managing several clients at once without letting any of them feel neglected.
• Clear, concise writing.
• Experience at a consultancy or agency is a plus.

Why join us

We’re a small team, which means you’ll be the face of Stevens to our clients, with real ownership from day one. You’ll work alongside founders, executives, and product leaders across very different companies, so the work stays interesting. You’ll work directly with Stevens leadership, not through layers of management, and because this function is new, you’ll define how we take care of clients as we grow. The role starts part‑time on a three‑month contract, with a clear path to full‑time as your accounts grow.

How we work

Client trust matters. We build it through realistic commitments, visible progress, thoughtful handling of feedback, and early communication when something changes. In this role, you’re at the center of that. We expect you to ask questions, raise concerns early, and speak up for the client inside Stevens as much as you represent Stevens to the client.

Engagement and compensation

This role begins as an independent contractor engagement, either corp‑to‑corp through your own LLC or corporation or as a 1099 contractor. It is open only to contractors who reside and perform their work in the United States throughout the engagement.

Location

Remote, for candidates based in the Central Florida area. We may hold in‑person workshops with clients or the team from time to time.

Hours

10 hours per week guaranteed during the contract, with some availability during Eastern Time business hours for client meetings.

Initial engagement

three months, working with two to three client accounts.

Contract rate

$40–$60 per hour, based on experience.

Expected full-time compensation on conversion

approximately $80,000 per year (W‑2), plus benefits.

Contractors record hours in Stevens' time‑tracking system, and payments are processed every two weeks through our contractor payroll platform. The contractor agreement will define the engagement terms, and final terms for full‑time conversion will be confirmed before the initial contract ends.

Selected candidates will also be required to complete a criminal background screening and identity verification. We’ll provide instructions and obtain any required authorization before initiating screening.