Account Manager/Construction Service Manager - Civil and Utility

rhwhite; Auburn (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

R.H. White is seeking an Account Manager-Civil & Utility to own the overall accountability for assigned service accounts within the Construction Services Division. You will drive customer experience, sales, and contract performance across service orders.

The role emphasizes leadership of up to four Superintendents/Asst PMs, financial oversight, and collaboration with operations to ensure safety, quality and productivity. A four-year degree and 5+ years in construction are required.

Qualifications

• Four year technical/management degree or equivalent construction experience.
• 5+ years in the construction industry.
• Knowledge of construction contract administration and specifications.
• Advanced technology knowledge including Timberline and Microsoft Office.
• Strong leadership, communication and customer service skills.

Responsibilities

• Acts as primary communication contact with customers to ensure satisfaction.
• Develops new and expanded accounts per annual goals.
• Monitors sales opportunities to increase service orders and contracts.
• Oversees contract management, master service agreements, and rate structures.
• Manages service orders, billing, receivables, and payables.
• Leads project turnover to operations with safety, quality, and productivity requirements.
• Supervises up to four Superintendents and Assistant Project Managers.

Skills

Account management

Sales

Contract administration

Leadership

Customer service

Communication

Education

Four year technical/management degree or equivalent construction experience

Tools

Timberline

Microsoft Office Suite

Job description

Position Summary:

The Account Manager-Civil & Utility will provide overall accountability for assigned service accounts related to the Construction Services Division (CSD) which includes, customer experience, sales, work order performance, financial performance, contract management and administrative duties.

Responsibilities:

• Adheres to and promotes all Company Safety Policies and the Company Code of Conduct.
• Acts as the primary communication contact with customers to ensure the Company delivers customers' expectations and maintains customer satisfaction.
• Develops new and expanded accounts/sales per annual goals.
• Monitors, targets and leverages sales opportunities to increase sales through service agreements and service orders.
• Holds primary responsibility of account financial performance, profit and loss.
• Service order management, such as open, bill, receivables, payables, close, etc.
• Monitors, identifies, leads and executes the contract management process, to include master service agreements, terms and conditions and rate structures.
• Communicates/submits the estimates and proposals to the customer.
• Develops project plans and turnover to operations department, which include safety, quality, and productivity requirements.
• Procures critical and long lead items.
• Recommends subcontractors who meet Company pre-qualifications and equipment.
• Performs daily administrative tasks including but not limited to data entry, customer profiles, and process/procedure documentation.
• Performs other miscellaneous duties and responsibilities as required.

Supervisory Responsibilities:

• Supervise up to four Superintendents and Assistant Project Managers.

Requirements:

• Four year technical/management degree or equivalent construction experience.
• 5+ years' experience in the construction industry.
• Utility, site and excavation experience preferred
• Advanced technology knowledge and skills, including those related to electronic communication, computer hardware, software, Timberline, Microsoft Office Suite.
• Knowledge of construction contract administration and specifications is required.
• Proficient financial, business development, marketing, and sales skills.
• Demonstrated leadership, with the ability to organize, train and interact with personnel.
• Displays passion and optimism, inspires respect and trust, mobilizes others to fulfill the vision; provides vision and inspiration to peers and subordinates.
• Outstanding interpersonal skills and problem-solving ability.
• Excellent verbal and written communication and presentation skills required, including ability to lead meetings in front of customers.
• Proven record of excellent internal and external customer service.
• OSHA 10 Construction Certification, or ability to obtain during pre-employment (company provided online training).
• Obtain and maintain a DOT medical card and pass pre-employment drug screen.
• Valid US Driver's License.

At R.H. White, our day-to-day work is construction, and we do it well. Our Core Purpose, however, is to create well-being for our people, our customers, and our communities. We've been doing it for 100 years and we are always looking for team members that want to be part of something special.

We could list a variety of construction things we do, the projects that we win, and the accolades we have received, but we would rather tell you about our culture. For instance, our employees selected three charities to dedicate our 100th-anniversary fundraising efforts and we presented each organization - Easterseals, Alzheimer's Association, and The Greg Hill Foundation - with $100,000 checks following nine months of fundraising. Now, that is living our core purpose!

Additionally, our team members regularly volunteer with organizations that help to fight food insecurity, revitalize homes and neighborhoods, raise money for cancer and other diseases, and participate in charitable missions that are important to them and their families.

We don't only build things; we build careers. That's why our Employee Development Department manages our Construction Management Trainee (CMT) and our Foreman Development Programs. Our Leonard H. White Training Center is regularly abuzz with craft skills training and leadership learning activities as well. Yes, we have tuition reimbursement too. It's been an amazing 100 years - just ask our people!

So, if you're looking for a dynamic and rewarding career with a diversified, profitable, and sustainable business - that holds Employee Safety as a core value -

R.H. White Company is an Equal Employment Opportunity Employer, we encourage all qualified applicants from all backgrounds to apply.