Account Manager, Casualty

Clearbrook Group Services Inc.; Chicago (IL); On-site; USD 55,000 - 78,000; Full time

Benefits offered by this job

Annual bonus

Generous benefits package

401(k) with company match

Job summary

Clearbrook Holdings Inc. is hiring an Account Manager for its casualty line, based in Chicago. The role supports underwriting through customer service, processing of transactions, data research, and analysis.

You will interact with brokers and underwriters and work on rating, binders, and quotes from the Chicago Office. The position requires strong organizational and communication skills, knowledge of commercial insurance, and the ability to manage multiple tasks in a fast-paced, time-sensitive

Qualifications

• High School diploma or equivalent; college coursework or degree preferred.
• General knowledge of commercial insurance strongly preferred.
• Must function effectively in a time-sensitive and high-volume environment.
• Flexible and adaptable to changing direction, adjusting priorities, and/or multiple tasks.
• Able to work autonomously in a fast-paced, production-oriented environment.
• Strong oral, written, organizational, analytical, and prioritization skills.
• Proficient in Word, Excel, and Outlook; ability to travel on a minimal basis.

Responsibilities

• Analyze and process account inquiries, endorsements, and changes within service standards.
• Follow internal guidelines to ensure accurate and compliant processing.
• Conduct underwriting file analysis and identify forms/endorsements used.
• Assist underwriters to enhance division performance using systems/guidelines.
• Develop and maintain relationships with underwriters, customers, and partners.
• Set up rating, issue binders, and send quotes on behalf of underwriters.
• Interact with brokers for follow-up on information and subjectivities.
• Review inspection reports and address coverage implications with brokers.
• Participate in projects and other duties; attend broker visits when appropriate.

Skills

Customer service

Insurance knowledge

Time management

Adaptability

Autonomy

Communication

Travel readiness

Education

High School diploma or equivalent

College coursework or degree preferred

Tools

Word

Excel

Outlook

Job description

Job Description

Company Argo and Farm Family are specialty property and casualty insurance brands whose underwriting companies are wholly-owned subsidiaries of Clearbrook Holdings Inc. Argo and Farm Family partner with agents and brokers to provide insurance solutions that enable businesses to manage risks with confidence. Job Description A Brief Overview Argo Group currently has a challenging opportunity for an Account Manager in their casualty line of business. This position will provide support and assistance to the overall underwriting function through customer service, processing of various underwriting transactions, data research, and analysis. The Account Manager plays a pivotal role in delivering customer service excellence to our internal and external partners. This role will work onsite 5x per week from our Chicago Office. The primary duties and responsibilities of the role are:

• Analyze and process account inquiries, complex endorsement requests, and changes such as billing and other needs within established service standards.
• Utilize and follow internal guidelines, authority, and procedures to ensure that all assigned work transactions are processed accurately while meeting service and compliance standards.
• Conduct underwriting file analysis, including identifying forms and endorsements to be used in the policy.
• Assist underwriters in carrying out their essential duties and responsibilities to enhance the overall performance of the division through utilization of systems and guidelines as provided.
• Develop and maintain positive working relationships with underwriters, customers, and business partners to provide high-quality service to clients.
• Set up rating, issue binders, and send out quotes on behalf of the underwriters.
• Interact with brokers to assist with follow-up for underlying information, subjectivities as well as addressing account inquiries.
• Thorough review and analysis of inspection reports, including follow-up with brokers on observations that affect coverage implications.
• Participate in projects and other duties as assigned.
• Attend broker visits when appropriate.

Core qualifications and requirements for this position include:

• High School diploma or equivalent; college coursework or degree preferred.
• General knowledge of commercial insurance strongly preferred.
• Must be able to function effectively in a time-sensitive and high-volume environment.
• Flexible and adaptable to changing direction, adjusting priorities, and/or working on multiple tasks simultaneously.
• Able to work autonomously in a fast-paced, production-oriented environment.
• Strong oral, written, organizational, analytical, and prioritization skills.
• Ability to maintain a positive working relationship with the agent/broker workforce.
• Must display a professional demeanor and excellent customer service skills.
• Proficient in the use of computer programs, including Word, Excel, and Outlook.
• Ability to travel on a minimal basis.

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package. Chicago Pay Range: $55,000 - $78,000

PLEASE NOTE: Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas. If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program—including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.