Account Manager - Commercial Lines - Manufacturing/Agriculture

Community Options, Inc.; Boise (ID); Remote; USD 50,000 - 80,000; Full time

Job summary

A leading insurance brokerage seeks an Account Manager to oversee an assigned book of business within the Commercial Lines sector. The successful candidate will manage client relationships, ensure account retention, and lead customer service activities. This role offers a fully remote option with comprehensive benefits, including competitive salary and opportunities for professional growth.

Benefits

Competitive salary and bonus potential

Company-paid health insurance

Paid holidays, vacation, and sick leave

401K with employer match

Opportunities for professional growth

Respectful culture and work/life balance

Community service involvement

Qualifications

• 3+ years of account management experience or 5+ years in insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or similar) preferred.

Responsibilities

• Manage assigned book of business and ensure account retention.
• Handle customer service requests and policy administration.
• Conduct client research, prepare submissions, and negotiate coverages.

Skills

Analytical skills

Problem-solving skills

Decision-making skills

Organizational skills

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Account Manager - Commercial Lines - Manufacturing/Agriculture

Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States. Founded in 1988, IOA is a recognized leader in providing property and casualty, employee benefits, and personal lines insurance and risk management solutions, as well as insurtech innovation. Headquartered in Longwood, Florida, part of the greater Orlando community, IOA has more than 1,300 associates across over 60 offices in the U.S. and the United Kingdom. In California, dba IOA Insurance Services. (#0E67768) For more information, visit www.ioausa.com.

Job Title: Account Manager - Commercial Lines
Location: Fully remote preferred, hybrid out of Albany, GA; note that individuals within a 50-mile radius of a branch may be required to work onsite occasionally. Learn more about our locations at ioausa.com/locations.

About the Role: Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate daily administrative and customer service activities, resolve complex issues, and ensure accuracy and completeness.

Key Responsibilities:

• Maintain technical competence and industry expertise.
• Lead daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable and follow up on delinquent accounts.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure timely completion of activities and maintain activity/suspense.
• Communicate regularly with the team regarding workload and issues.
• Deliver excellent service, anticipate needs, and respond promptly.
• Stay updated on company policies and procedures.
• Seek continuous improvement and adopt best practices.
• Demonstrate integrity and leadership, championing IOA values.

Ideal Candidate Qualifications:

• 3+ years of account management experience or 5+ years in insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or similar) preferred.
• Strong analytical, problem-solving, decision-making, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer:

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacation, and sick leave.
• 401K with employer match and employee stock plan.
• Opportunities for professional growth and career advancement.
• Respectful culture and work/life balance.
• Community service involvement.
• Supportive team environment and rewarding work.

Application Process: 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.