Account Manager - Commercial Lines - Manufacturing/Agriculture

Community Options, Inc.; Columbia (SC); Remote; USD 60,000 - 85,000; Full time

Job summary

A leading insurance brokerage firm seeks an Account Manager for Commercial Lines in their remote team. The role focuses on managing clients, developing new business, and ensuring service excellence. Ideal candidates will possess a strong background in insurance and demonstrate exceptional communication and organizational skills.

Benefits

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Opportunities for professional growth

Qualifications

• 3+ years in account management or 5+ years in the insurance industry.
• Active licensing required.
• Thorough knowledge of insurance brokerage and client needs.

Responsibilities

• Manage an assigned book of business, ensuring account retention.
• Coordinate daily administrative and customer service activities.
• Lead the daily activities of the account management team.

Skills

Analytical skills

Problem-solving

Client management

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma or equivalent

CIC or equivalent professional designation

Tools

MS Office (Outlook, Word, Excel)

Job description

Account Manager - Commercial Lines - Manufacturing/Agriculture

Insurance Office of America (IOA), founded in 1988, is the fourth largest privately held insurance brokerage in the United States, headquartered in Longwood, Florida. We specialize in property and casualty, employee benefits, and personal lines insurance, along with insurtech innovation. With over 1,300 associates across more than 60 offices in the U.S. and the U.K., we are committed to providing exceptional service and solutions. For more information, visit www.ioausa.com.

Job Title: Account Manager - Commercial Lines

This position is fully remote, with a preference for hybrid work from our Albany, GA office. Please note: candidates within a 50-mile radius of a branch may be required to work onsite occasionally to meet business needs. Learn more about our locations at ioausa.com/locations.

About the Role:

Manage an assigned book of business, ensuring account retention and supporting new business development. Coordinate daily administrative and customer service activities, resolve complex issues, and maintain accuracy in all dealings.

Key Responsibilities:

• Maintain technical competence and industry expertise.
• Lead the daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and follow up on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure timely completion of activities and maintain activity/suspense logs.
• Communicate regularly with the team regarding workload and issues.
• Deliver excellent service, anticipate client needs, and respond promptly.
• Stay updated on company policies and procedures.
• Seek and implement best practices for performance improvement.
• Demonstrate integrity and leadership in line with IOA values.

Ideal Candidate Qualifications:

• 3+ years in account management or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer:

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career advancement.
• A respectful culture supporting work/life balance.
• Community service involvement.
• Supportive team environment and rewarding work.

Application Process:

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment. For more info, visit www.ioausa.com.