Account Manager - Commercial Landscaping

Granite Hills Group; Richmond (VA); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

401K match

Generous PTO

Insurance options

Sign-on bonus

Growth opportunities

Job summary

Granite Hills Group is seeking an Account Manager in Richmond, VA to be the main client contact and support the branch production team in delivering high-quality landscape services.

You will drive revenue and profitability by maintaining strong client relationships, managing contracts and renewals, and pursuing new business opportunities while representing Granite Hills Group with integrity and a focus on service excellence.

Qualifications

• Ability to drive customer satisfaction and retention through proactive client management.
• Strong communication and problem-solving to maintain service levels and exceed expectations.
• Proven track record in acquiring new business and growing an existing book of clients.

Responsibilities

• Drive customer satisfaction and retention by understanding individual needs.
• Provide excellent service and communication with a focus on problem-solving.
• Promote high standards for customer service, safety, and company culture.
• Facilitate organizational management and communication between client and production teams.
• Maintain Landscape Quality Audit processes and identify enhancement opportunities.
• Create client proposals, contracts, and pricing aligned with client objectives.
• Identify new business opportunities by cultivating relationships with existing customers.
• Prospect for potential clients and pursue new relationships.
• Lead networking events to foster relationships with clients and future business.

Skills

Client relationship management

Sales prospecting

Networking events

Communication

Team player

Entrepreneurial spirit

Detail oriented

Self-starter

Goal-oriented

Job description

ABOUT GRANITE HILLS GROUP

Granite Hills Group is a premier commercial landscape services provider, known for delivering dependable, high-quality results across the Southeast and Mid-Atlantic. Rooted in a people-first culture, we empower our leaders to inspire and develop their teams, driving growth and success together. As we continue to expand, we’re looking for passionate, visionary leaders who want to make a lasting impact, shape our future, and help build a culture where excellence is the standard. At Granite Hills Group, we reward those who go above and beyond with many opportunities for career and income growth. If you're ready to lead, grow with us, and leave a legacy that makes a real difference, we’d love to have you join our team.

JOB SUMMARY

The Account Manager is the main point of contact for our clients and assists the branch production team in obtaining high quality landscape services. The Account Manager is responsible for achieving revenue, profitability, and contract renewal goals through the delivery of outstanding service and strong client relationships while continuing to grow the branch's book of business through new sales/business development.

Client Service and Retention

• Drive customer satisfaction and retention by understanding the individual needs of our customers
• Provide excellent service and communication in a constructive, courteous manner with a focus on problem-solving
• Promote high standards for customer service, safety, and company culture and core values in a positive team environment
• Provide organizational management, leadership and communication between client and production team in a timely fashion and work cooperatively to find delivery solutions
• Maintain Landscape Quality Audit process in conjunction with Production Manager to identify property maintenance needs and enhancement opportunities
• Create client proposals, contracts, and recommendations and estimates that are designed to meet each client’s objectives are accurately and appropriately prices

New Business Development

• Identify new business opportunities by cultivating and maintaining business relationships with existing customers
• Actively prospect for potential clients and pursue new business relationships
• Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of Granite Hills Group

Behaviors and Motivations

• Thought Provoking: Capable of making others think deeply on a subject
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Goal-Oriented: Inspired to perform well by the completion of tasks
• Self-Starter: Inspired to perform without outside help
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

WHY APPLY FOR THE POSITION?

• Earn a competitive base pay from day one.
• Career advancement opportunities for people with strong work ethic, great attitudes, and aptitudes.
• Eligibility to participate in a bonus program based on performance.
• 401K with 4% automatically vested company match.
• Generous PTO
• Company paid holidays.
• Medical, dental, vision and life insurance coverage options are available.
• Sign-on bonus based on experience
• Room for growth.

EQUAL OPPORTUNITY STATEMENT

Granite Hills Group provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or any other characteristics protected by federal, state, or local laws.