Account Manager (Commercial Landscaping)

LandCare; Durham (NC); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Company-provided vehicle

Medical, dental, and vision coverage

401K with company match

Job summary

LandCare in Durham, NC seeks a high-impact Client Services and New Business Development role. You will manage existing client relationships, develop new business opportunities, and identify networking opportunities within the landscape industry.

You will drive customer satisfaction, create proposals and estimates, and coordinate between clients and production teams to deliver projects that reflect LandCare's commitment to quality and sustainability. Competitive benefits are provided.

Responsibilities

• Maintain and grow key client relationships to ensure satisfaction and retention
• Develop new business opportunities and cultivate networks within the industry
• Prepare client proposals, contracts, and recommendations aligned with client goals
• Coordinate with client expectations and production teams to ensure project quality
• Identify opportunities for sustainable landscape solutions that meet client needs
• Lead and participate in networking events to expand LandCare's client base
• Foster organizational communication between clients and production teams
• Support professional development and continuous growth within LandCare

Skills

Client relationships

Sales & development

Strategic planning

Communication skills

Networking

Tools

CRM software

Job description

WHO WE ARE

Our dedicated team of professionals provide the full spectrum of landscape services. After 3 decades in business and more than 3,000 team members from coast-to-coast, we’re incredibly proud of the work that we do.

Our passion is our motivator and our focus is simple – create an extraordinary culture, care for our team members, give back to our communities & build a greener future.

THE POSITION

This position is a high-impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. This person will manage existing relationships, develop new business opportunities, and identify networking opportunities within the industry.

WHAT YOU WILL BE DOING

Client Service and Retention

• Drive customer satisfaction and retention by understanding the individual needs of our customers and the spaces that bring them joy and peace
• Provide excellent service and communication with a focus on problem-solving
• Promote high standards for customer service, safety, and LandCare's culture
• Provide organizational management, leadership and communication between the client and production team
• Maintain LandCare's Landscape Quality Audit process in conjunction with the Production Manager to identify property maintenance needs and enhancement opportunities
• Create client proposals, contracts, and recommendations and estimates that are designed to meet each client's objectives
• Coordinate between client expectations and production reality to ensure every project reflects our commitment to quality
• Promote sustainable solutions that create landscapes supporting the health of the planet while meeting client needs

New Business Development

• Identify new business opportunities by cultivating and maintaining business relationships with existing customers
• Actively prospect for potential clients and pursue new business relationships through authentic relationship building
• Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare
• Engage with property owners who understand the transformative power of thoughtfully designed outdoor environments that benefit both people and the planet

Professional Development

• Participate in programs that focus on building operational excellence
• Engage in networking and growth opportunities through our Women's Initiative Network
• Join Book Clubs and other learning initiatives that foster continuous professional growth
• Access mentorship and training programs designed to advance your career in meaningful ways

Besides the great team environment and the ability to work outside, we also have a strong benefits package for our team members:

• Competitive base salary
• Team based profit sharing program
• 401K for all employees with 3.5% company match
• Company-provided vehicle
• Medical, dental, and vision coverage
• Paid Time Off Policy + 9 corporate holidays
• Formal training and development program