Account Manager (Commercial Landscaping)

LandCare; Charlotte (NC); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive base salary

Team based profit sharing program

401K with 3.5% company match

Company-provided vehicle

Medical, dental, and vision coverage

Paid Time Off Policy + 9 corporate hol

Formal training and development

Job summary

LandCare in Charlotte is seeking a client-focused role to manage existing relationships, develop new business opportunities, and coordinate with production teams to deliver high-quality landscapes.

The position emphasizes customer service, safety, and LandCare’s culture, with opportunities to engage in networking events and professional growth within a collaborative team.

Qualifications

• Drive customer satisfaction and retention by understanding the individual needs of our customers and the spaces that bring them joy and peace.
• Coordinate between client expectations and production reality to ensure every project reflects our commitment to quality.
• Promote sustainable solutions that create landscapes supporting the health of the planet while meeting client needs.
• Promote high standards for customer service, safety, and LandCare's culture.

Responsibilities

• Client Service and Retention: Drive customer satisfaction and retention; provide excellent service and communication; maintain LandCare's Landscape Quality Audit with Production Manager; create client proposals, contracts, recommendations and estimates; align client expectations with production reality; promote sustainability.
• New Business Development: Identify and cultivate new business opportunities; actively prospect for potential clients; lead networking events; engage with property owners who value thoughtfully designed outdoor environments.
• Professional Development: Participate in programs for operational excellence; engage in networking and growth opportunities; join learning initiatives; access mentorship and training programs.

Job description

WHO WE ARE

Our dedicated team of professionals provide the full spectrum of landscape services. After 3 decades in business and more than 3,000 team members from coast-to-coast, we’re incredibly proud of the work that we do.

Our passion is our motivator and our focus is simple – create an extraordinary culture, care for our team members, give back to our communities & build a greener future.

THE POSITION

This position is a high-impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. This person will manage existing relationships, develop new business opportunities, and identify networking opportunities within the industry.

WHAT YOU WILL BE DOING

Client Service and Retention

• Drive customer satisfaction and retention by understanding the individual needs of our customers and the spaces that bring them joy and peace


• Provide excellent service and communication with a focus on problem-solving


• Promote high standards for customer service, safety, and LandCare's culture


• Provide organizational management, leadership and communication between the client and production team


• Maintain LandCare's Landscape Quality Audit process in conjunction with the Production Manager to identify property maintenance needs and enhancement opportunities


• Create client proposals, contracts, and recommendations and estimates that are designed to meet each client's objectives


• Coordinate between client expectations and production reality to ensure every project reflects our commitment to quality


• Promote sustainable solutions that create landscapes supporting the health of the planet while meeting client needs

New Business Development

• Identify new business opportunities by cultivating and maintaining business relationships with existing customers


• Actively prospect for potential clients and pursue new business relationships through authentic relationship building


• Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare


• Engage with property owners who understand the transformative power of thoughtfully designed outdoor environments that benefit both people and the planet

Professional Development

• Participate in programs that focus on building operational excellence


• Engage in networking and growth opportunities through our Women's Initiative Network


• Join Book Clubs and other learning initiatives that foster continuous professional growth


• Access mentorship and training programs designed to advance your career in meaningful ways

Besides the great team environment and the ability to work outside, we also have a strong benefits package for our team members:

• Competitive base salary


• Team based profit sharing program


• 401K for all employees with 3.5% company match


• Company-provided vehicle


• Medical, dental, and vision coverage


• Paid Time Off Policy + 9 corporate holidays


• Formal training and development program