Account Manager- Commercial Insurance- Remote

Insurance Office of America; Tampa (FL); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking an Account Manager for Commercial Insurance in a remote capacity. This role involves managing a diverse book of business, ensuring client satisfaction, and supporting new business development. With a focus on general and contractor accounts, the successful candidate will exhibit strong analytical and communication skills while leading a dedicated team. The company offers a competitive salary, comprehensive benefits, and a respectful culture that prioritizes work-life balance. Join a supportive team environment where your contributions will be valued and recognized.

Benefits

Company-paid health insurance

Paid holidays

401K with employer match

Employee stock participation

Opportunities for professional growth

Respectful culture with work-life balance

Community service commitment

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Active licensing required; professional designation (CIC or equivalent) preferred.

Responsibilities

• Manage an assigned book of business, ensuring account retention.
• Coordinate daily administrative and customer service activities.
• Conduct client research, prepare submissions, and negotiate coverages.

Skills

Account Management

Customer Service

Analytical Skills

Problem-Solving

Communication Skills

Multitasking

Education

High School Diploma or equivalent

Tools

MS Office

Job description

Account Manager - Commercial Insurance - Remote

Join Insurance Office of America as an Account Manager - Commercial Insurance - Remote.

About the Company: Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the U.S., founded in 1988, offering property and casualty, employee benefits, and personal lines insurance, with a focus on innovation. Headquartered in Longwood, Florida, with over 1,300 associates across more than 60 offices in the U.S. and U.K. For more info, visit www.ioausa.com.

Job Description

Title: Account Manager - Commercial Lines
Location: Remote (Eastern & Central Time Zones only), based out of Ocala, FL
Book Focus: General, Contractors

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business development.
• Coordinate daily administrative and customer service activities, resolving complex issues with accuracy.
• Maintain technical competence and industry expertise.
• Lead the account management team in daily activities.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor accounts receivable, follow up on delinquent accounts, and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor activity/suspense to ensure timely completion.
• Maintain transparent communication with the team regarding workload and issues.
• Deliver excellent service, anticipate needs, and respond promptly to requests.
• Stay updated on company policies and procedures.
• Seek and adopt best practices to improve performance.
• Demonstrate integrity and leadership aligned with IOA values.

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, multitasking, and organizational skills.
• Excellent communication skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer

• Competitive salary and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock participation.
• Opportunities for professional growth and career progression.
• Respectful culture with work-life balance.
• Community service commitment.
• Supportive team environment.

Application Process

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer, celebrating diversity and fostering an inclusive environment.