Account Manager- Commercial Insurance- Remote

Insurance Office of America; Oldsmar (FL); Remote; USD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager for Commercial Insurance to join their remote team. This role involves managing a diverse book of business, ensuring account retention, and supporting new business development. The ideal candidate will possess strong analytical and communication skills, with a thorough knowledge of the insurance industry. The company offers competitive salaries, bonus potential, and a supportive culture that promotes work/life balance. Join a team committed to professional growth and community service, where your contributions make a significant impact.

Benefits

Competitive salaries and bonus potential

Company-paid health insurance

Paid holidays, vacations, and sick leave

401K with employer match

Employee stock plan participation

Opportunities for professional growth

Respectful culture promoting work/life balance

Community service commitment

Supportive team environment

Qualifications

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.

Responsibilities

• Manage an assigned book of business for account retention and new business development.
• Handle customer service requests, policy administration, billing, and claims.

Skills

Account Management

Customer Service

Analytical Skills

Problem-Solving

Communication Skills

Organizational Skills

Education

High School Diploma or equivalent

Professional designation (CIC or equivalent)

Tools

MS Office (Outlook, Word, Excel)

Job description

Account Manager- Commercial Insurance- Remote

Join to apply for the Account Manager- Commercial Insurance- Remote role at Insurance Office of America.

About the Company: Insurance Office of America (IOA) is the fourth largest privately held insurance brokerage in the United States, founded in 1988. IOA specializes in property and casualty, employee benefits, and personal lines insurance, as well as risk management solutions and insurtech innovation. Headquartered in Longwood, Florida, IOA has over 1,300 associates across more than 60 offices in the U.S. and the U.K. For more information, visit www.ioausa.com.

Job Description

Title: Account Manager - Commercial Lines

Location: Remote (Eastern & Central Time Zones Only), based out of Ocala, FL. Book focus: General, Contractors.

About the Role:

Manage an assigned book of business to ensure account retention and support new business development. Coordinate daily administrative and customer service activities, resolve complex issues, and ensure accuracy in all tasks.

Key Responsibilities:

• Maintain technical competence and industry expertise.
• Lead the daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy.
• Monitor activity/suspense to ensure timely completion.
• Maintain transparent communication with the team regarding workload and issues.
• Deliver excellent service, anticipate client needs, and respond promptly.
• Stay updated on company policies and procedures.
• Seek and implement best practices for performance improvement.
• Demonstrate integrity and leadership aligned with IOA values.

Ideal Candidate Qualifications:

• 3+ years of account management experience or 5+ years in the insurance industry.
• Thorough knowledge of insurance brokerage and client needs.
• Active licensing required; professional designation (CIC or equivalent) preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, multitasking, and organizational skills.
• Excellent communication skills.
• Proficiency in MS Office (Outlook, Word, Excel).
• High School Diploma or equivalent.

What We Offer:

• Competitive salaries and bonus potential.
• Company-paid health insurance.
• Paid holidays, vacations, and sick leave.
• 401K with employer match.
• Employee stock plan participation.
• Opportunities for professional growth and career advancement.
• Respectful culture promoting work/life balance.
• Community service commitment.
• Supportive team environment and rewarding work.

Application Process:

• 30-minute phone screen, online assessments, and interviews.

Insurance Office of America is an equal opportunity employer, committed to diversity and inclusion.

For more information, visit www.ioausa.com.