Account Manager, Commercial

Gorgias; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Gorgias is seeking an Account Executive/Manager to own a portfolio of eCommerce accounts, driving expansion and upsells from demo to close. You will manage both inbound and selective outbound activity, partnering with Customer Success and Product to identify automation opportunities and optimize the sales process.

The ideal candidate has 2–3 years in closing SaaS or eCommerce sales, a proven track record of hitting quotas, and a data-driven approach to prioritizing outreach and upsell

Qualifications

• 2–3 years closing SaaS/eCommerce sales experience
• Proven quota attainment in a high-volume environment
• Strong ability to manage many accounts and deals
• Skilled at asking pain-based questions to uncover opportunities
• Data-driven approach to upsell and cross-sell

Responsibilities

• Own a book of eCommerce accounts, focusing on expansion and upsells
• Lead full sales cycle from demo to close for add-on and new product sales (ACV $10K–$15K)
• Manage a high-velocity inbound pipeline with some outbound
• Collaborate cross-functionally with Customer Success and Product to identify automation opportunities
• Use data to identify upsell opportunities and prioritize outreach
• Optimize sales process to improve velocity and hit quota

Skills

Closing sales

Account management

Data-driven selling

SaaS sales

Pipeline management

Job description

We believe conversations will become the #1 way to shop.At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift.Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before.To win, we focus relentlessly on:Quality: conversations that feel authentic and on-brand.Experience: effortless shopping from chat to checkout.Re-engagement: personal, 1-1 dialogue instead of noisy marketing.The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.Join us to make Conversational Commerce real.

About the Team

The Account Management team is part of the Sales Team at Gorgias. We educate merchants on optimizing their customer experience for efficiency and personalization at scale. The focus of our team is cross-selling add-ons to our existing customer base. In this highly cross-functional role, you will be at the forefront of innovative tech solutions and your skills will be instrumental in driving revenue. You will join a team of 6 and have the chance to shape and build the team, playing a key role in launching new products.

What You’ll Do

Own a book of existing eCommerce accounts, focusing on expansion and upsells. Drive the full sales cycle from demo to close for add-on and new product sales (average deal size: $10K–$15K ACV, typically closed in 3–5 calls). Manage a high-velocity inbound pipeline, with some outbound to existing accounts. Partner cross-functionally with Customer Success and Product teams to identify opportunities for automation and improved customer outcomes. Use data to identify upsell opportunities and prioritize outreach effectively. Ask the right pain-point questions to uncover growth potential within each account. Continuously optimize your sales process to improve deal velocity and hit/exceed quota.

Who You Are

You’re a driven and data-minded seller who thrives in a fast-paced environment. You know how to balance volume with strategy, moving fast without sacrificing quality. You’re motivated by impact, love solving customer problems, and bring structure and curiosity to everything you do. Specifically, you have: 2 to 3 years of experience in a closing sales role (Account Executive or Account Manager) within SaaS or eCommerce tech. A proven track record of hitting and exceeding quota in a fast-paced, high-volume environment. Strong ability to manage a high volume of accounts, balancing multiple deals simultaneously while staying organized and efficient. A knack for asking strategic, pain-based questions that uncover new opp