Account Manager - Columbia, SC (Shakespeare)

Jadex Inc.; Columbia (SC); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Account Manager to enhance customer relationships and drive sales growth in the polymers and filaments sector. This role involves understanding customer needs, providing expert product recommendations, and collaborating with various departments to ensure seamless service delivery. The ideal candidate will have a strong background in account management, exceptional communication skills, and a passion for customer satisfaction. Join a dynamic team where your contributions will directly impact the success of innovative products and services, all while enjoying a competitive salary and comprehensive benefits package.

Benefits

Competitive salary and bonus structure

Full benefits package

401K with match

Strong vacation and corporate holiday policy

Qualifications

• 5+ years in Product or Account Management, preferably in fiber extrusion or nylon polymers.
• Detail-oriented, results-driven, with excellent communication skills.

Responsibilities

• Manage customer experience from order to fulfillment, ensuring satisfaction.
• Provide product recommendations and manage profitability of offerings.

Skills

Account Management

Customer Service

Sales Forecasting

Negotiation Skills

Communication Skills

Microsoft Office Suite

Education

Bachelor’s degree in Materials, Chemical, or Mechanical Engineering

Job description

Columbia, SC, USA Req #1174

Monday, November 18, 2024

SHAKESPEARE COMPANY LLC, a Jadex Inc. company, is a US-based manufacturer of both industrial and consumer products for a wide variety of industries and applications.

Shakespeare industrial products are tailored to the customer’s unique needs and include custom engineered nylon resins, performance monofilaments, and conductive fibers used as raw materials in finished goods ranging from automotive components to medical applications. The company operates under the Shakespeare, Rino-Tuff, and Weed Warrior brands in the lawn & garden category and is a major player in the mass merchant channel as the primary universal fit solution for trimmer line, heads, and accessories. The brand is known worldwide within the marine electronics industry for marine radio antennas with a portfolio of connectivity solutions and accessories to help keep boaters connected and safe. Maintaining communications is of utmost importance to military forces across the world and Shakespeare’s line of military antenna products plays a critical role in achieving mission success.

Position Summary

Reporting to the Business Director - Polymers & Filaments, the Account Manager’s primary responsibility is to maintain and develop relationships with new and existing customers for Shakespeare’s Polymer and Filament accounts. The Account Manager strives to increase sales to maximize profitability and identify new product application opportunities. This position is responsible for having a deep understanding of customer needs and creating value with the customer by providing expert on Shakespeare products. The Account Manager is expected to consistently provide excellent customer service and represent the customer’s needs within the organization to ensure customer satisfaction and sales growth. This position reports directly to the Director of Polymers and Filaments and interacts with Supply Chain, Scheduling, Production, R&D, Quality Control, and Shipping to assure customer expectations are met.

Essential Functions

1. Manage customer experience from initial order to fulfillment through interactions within the company
2. Responsible as main contact for designated client communications
3. Provide product recommendations and quotations
4. Manage product offering to optimize profitability
5. Provide volume and sales forecasts (weekly, monthly, quarterly, and yearly)
6. Coordinate efforts in supply chain, production, and shipping to meet customer needs and business objectives
7. Ensure customer issues are dealt with promptly and efficiently
8. Maintain a pipeline database of current viable new business opportunities and status
9. Preparation of the annual Business Plan for the product line
10. Identify new product application opportunities

Secondary Functions

1. Provide regular input and reporting on all account activity to management, including status and call reports, forecasting, and new business goals
2. Issue required documentation for customer issues, product changes, and sample requests

Requirements:

1. Bachelor’s degree (Materials, Chemical, or Mechanical Engineering preferred)
2. A minimum of 5 years of Product or Account Management experience. A background in man-made fiber extrusion or nylon engineered polymers sales is preferred
3. Extremely detail-oriented, results-driven, persistent, and a skilled negotiator
4. Excellent written and oral communication skills
5. Proficiency in the Microsoft Office suite
6. Ability to travel up to 50% (some overnight)

Specifics:

1. Competitive salary and bonus structure
2. Full benefits package
3. 401K with match
4. Strong vacation and corporate holiday policy

Jadex Inc and its Businesses do not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.