Account Manager/Collector

Rolfe & Lobello; Jacksonville (FL); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

Paid parking

401(k)

401(k) matching

Disability insurance

Life insurance

Paid sick time

Paid time off

Vision insurance

Job summary

Rolfe & Lobello in Jacksonville, FL is seeking a debt collection specialist to manage judgment accounts, contact debtors, and negotiate payment plans. The role emphasizes persistence, client-focused recovery, and strong communication.

Ideal candidates have debt collection experience, proficient MS Office/database skills, and the ability to multitask under tight deadlines while maintaining accurate records. In-person work location required with comprehensive benefits.

Qualifications

• Minimum 2 years experience collecting debt.
• Demonstrated skill in negotiating and resolving conflicts.
• Ability to speak persuasively and listen critically.
• Ability to multi-task and meet tight deadlines.
• Prioritize multiple tasks to ensure the successful completion of each debt collection attempt.

Responsibilities

• Manage multiple judgment accounts for debt collection efforts
• Locate and contact debtors about outstanding judgments
• Negotiate payment arrangements and assist borrowers with workout options
• Report address changes and maintain files regarding debtors for correct and current contact information
• Skip Trace for location and asset identification

Skills

Debt collection

Negotiation

Communication

Multitasking

Customer service

MS Office

Database software

Education

High school diploma or equivalent

Tools

Microsoft Excel

MS Office

Database software

Job description

Our debt collection law firm specializes in delinquent business and personal loan accounts. As a debt collector, you will help client recover assets as quickly as possible. The ideal candidate will be excited about the opportunity to help both lenders and borrowers reach a mutually agreed upon payment plan to settle existing past due judgments. As a debt collection specialist you will work with debtors on a daily basis. We are looking for someone who is persistent in the face of obstacles.

Responsibilities and Duties

• Manage multiple judgment accounts for debt collection efforts
• Locate and contact debtors about outstanding judgments
• Negotiate payment arrangements and assist borrowers with workout options

• Report address changes and maintain files regarding debtors for correct and current contact information
• Skip Trace for location and asset identification

Qualification and Skills

• Minimum 2 years experience collecting debt
• Intermediate skills using MS Office and database software
• Demonstrated skill in negotiating and resolving conflicts
• Ability to speak persuasively and listen critically
• Ability to multi-task and meet tight deadlines
• Prioritize multiple tasks to ensure the successful completion of each debt collection attempt

Benefits

• Health, Dental and Vision Insurance
• Paid parking
• 401(k)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Required)

Ability to Commute:

• Jacksonville, FL (Preferred)

Work Location: In person