Account Manager/Collector

Rolfe-; Jacksonville (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Job summary

Rolfe- is a debt collection law firm seeking a full‑time specialist to manage delinquent accounts. You will locate debtors, negotiate payment plans, and guide borrowers toward workable workout options.

The role requires persistence, strong communication, and the ability to multitask under tight deadlines. Ideal candidates have at least 2 years in debt collection, proficiency with MS Office and database software, and a track record of resolving conflicts while maintaining accurate debtor files.

Qualifications

• Minimum 2 years experience collecting debt.
• Intermediate skills using MS Office and database software.
• Demonstrated skill in negotiating and resolving conflicts.
• Ability to speak persuasively and listen critically.
• Ability to multi-task and meet tight deadlines.
• Prioritize multiple tasks to ensure the successful completion of each debt collection attempt.

Responsibilities

• Manage multiple judgment accounts for debt collection efforts.
• Locate and contact debtors about outstanding judgments.
• Negotiate payment arrangements and assist borrowers with workout options.
• Report address changes and maintain files regarding debtors for correct and current contact information.
• Skip Trace for location and asset identification.

Skills

Debt collection

Negotiation

Communication

Time management

Persuasive speaking

Education

High school or equivalent

Tools

MS Office

Database software

Job description

Our debt collection law firm specializes in delinquent business and personal loan accounts. As a debt collector, you will help client recover assets as quickly as possible. The ideal candidate will be excited about the opportunity to help both lenders and borrowers reach a mutually agreed upon payment plan to settle existing past due judgments. As a debt collection specialist you will work with debtors on a daily basis. We are looking for someone who is persistent in the face of obstacles.

Responsibilities and Duties

• Manage multiple judgment accounts for debt collection efforts
• Locate and contact debtors about outstanding judgments
• Negotiate payment arrangements and assist borrowers with workout options

• Report address changes and maintain files regarding debtors for correct and current contact information
• Skip Trace for location and asset identification

Qualification and Skills

• Minimum 2 years experience collecting debt
• Intermediate skills using MS Office and database software
• Demonstrated skill in negotiating and resolving conflicts
• Ability to speak persuasively and listen critically
• Ability to multi-task and meet tight deadlines
• Prioritize multiple tasks to ensure the successful completion of each debt collection attempt

Benefits

• Health, Dental and Vision Insurance
• Paid parking
• 401(k)

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer service: 1 year (Required)

Ability to Commute:

• Jacksonville, FL (Preferred)

Work Location: In person