Account Manager & Client Success Liaison

taylor; North Mankato (MN); On-site; USD 46,000 - 52,000; Full time

Job summary

Taylor Corporation is seeking an Account Manager to serve as the project liaison between customers and manufacturing, ensuring on-time delivery while meeting internal profitability goals. This onsite role in North Mankato, MN, features daytime hours Monday through Friday and a focus on building lasting customer partnerships.

Responsibilities include gathering customer requirements, communicating schedules, resolving issues with internal experts, and providing sales support on product, pricing,

Qualifications

• Excellent written and verbal communication skills.
• Detail oriented, strong organizational skills and ability to handle complex tasks.
• Ability to solve problems effectively, respond to continually changing priorities and coordinate multiple projects.
• Self-starter mindset, excitement around learning, team player attitude, and ability to handle daily work with minimal management direction.
• Relies on experience and judgment to plan and accomplish goals.
• Proficient in Microsoft PowerPoint, Excel, Word, and Outlook.

Responsibilities

• Gathering and understanding job specific requirements from the customer and/or sales representative to accurately enter jobs into production
• Communicating production schedules and updates to the customer, proactively managing production milestone dates, and tracking production status to ensure orders ship on time
• Coordinate with internal subject matter experts to resolve issues to ensure customer expectations are met
• Providing sales support, including product, pricing, schedule, capacity, and production related requests
• Managing multiple accounts, programs/projects/tasks in a fast-paced environment
• Documenting and maintaining account specific standard operating procedures
• Leading regular scheduled meetings with the customer to discuss the status of current orders, quality, and forecast opportunities
• Identifying areas to streamline processes and reduce opportunities for error to support continuous improvement efforts
• Building and maintaining strong relationships based upon credibility, communication and trust
• Facilitating internal and external project kick off meetings and post project reviews
• Preparing customer presentations, gathering performance metric data, and presenting in customer business review meetings
• Partnering with and mentoring less experienced team members
• May direct and lead the work of others
• Ensure proper on-time billing and reporting updates to the customer
• Creating and maintaining positive, strong relationships with customers, internally and externally

Skills

Excellent written and verbal comms

Detail oriented

Problem solving

Self-starter mindset

Team player

MS Office proficiency

Tools

Microsoft Office Suite

Job description

Taylor Corporation is seeking an Account Manager to serve as the project liaison between customers and manufacturing, ensuring on-time delivery while meeting internal profitability goals. This onsite role in North Mankato, MN, features daytime hours Monday through Friday and a focus on building lasting customer partnerships.

Responsibilities include gathering customer requirements, communicating schedules, resolving issues with internal experts, and providing sales support on product, pricing,