Account Manager

Oliverusa; Baltimore (MD); On-site; USD 97,750 - 109,250; Full time

Job summary

OliverUSA is looking for an Account Manager based in Baltimore, Maryland, to manage relationships between marketing teams and studio operations. The role involves overseeing the workflow of projects, maintaining communication with stakeholders, and ensuring high-volume content production meets client needs.

The ideal candidate has account management experience, strong organizational skills, and clear communication abilities, with an interest in marketing within higher education and healthcare. The position supports flexible working arrangements.

Qualifications

• Experience in an account management, client services, or project management role.
• Strong organisational skills to manage multiple workstreams.
• Clear communication skills for client interaction.

Responsibilities

• Manage active briefs across business units to ensure timely delivery.
• Build strong relationships with marketing stakeholders.
• Coordinate with Integrated Project Managers in Mexico City.

Skills

Account management experience

Organisational skills

Communication skills

Proactive problem-solving

Familiarity with project management software

Interest in higher education marketing

Tools

OMG

Workfront

Asana

Job description

OLIVER

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group, we’re at the forefront of leveraging cutting‑edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role

Account Manager

Location

Baltimore, Maryland

The Account Manager manages the day‑to‑day relationship between marketing teams and the OLIVER studio across one or more business units. You are responsible for brief management, project tracking, stakeholder communication, and the smooth flow of work through the OMG system. You partner with Integrated Project Managers in Mexico City to ensure production milestones are met and flagged issues are resolved proactively.

Based in Baltimore, MD you’ll be part of a three‑person Account Management team supporting the Business Director in delivering a seamless, high‑volume content production operation across our client’s organization. Working at the heart of a brand means integrating seamlessly across your client’s business and evolving needs — and that is central to how OLIVER works.

This is a role for someone who thrives in fast‑paced, multi‑stakeholder environments and genuinely enjoys being embedded in a client’s world.

We support flexible working and are open to different arrangements. We offer reasonable adjustments throughout the process.

What you will be doing:

• Manage a portfolio of active briefs across one or more business units — from brief intake through delivery — ensuring all projects are tracked, resourced, and delivered to agreed SLAs
• Build strong working relationships with marketing stakeholders, acting as a responsive, knowledgeable, and proactive day‑to‑day contact
• Work within OMG to raise, track, and close briefs; maintain up‑to‑date project status information and support proactive alerting on potential bottlenecks
• Partner with Integrated Project Managers (Mexico City) to coordinate production milestones, manage dependencies, and ensure seamless cross‑location delivery
• Support the preparation of weekly status reports and QBR documentation under the guidance of the Business Director
• Manage stakeholder expectations around timelines, creative scope, and delivery — communicating clearly, proactively, and without jargon
• Review briefs for completeness and clarity before routing to the creative and production team; elevate ambiguities promptly
• Track and flag scope changes, version control issues, or resourcing risks to the Business Director and Program Director
• Contribute to the studio’s insider culture: present, curious, and deeply engaged with university brands, programs, and priorities

What you need to be great in this role:

• Experience in an account management, client services, or project management role in a creative, marketing, or content production environment
• Strong organisational skills and the ability to manage multiple concurrent workstreams without losing detail or momentum
• Clear, confident written and verbal communication skills — comfortable with direct client interaction at marketing manager and director level
• A proactive, solutions‑first working style; you flag problems early and come with a suggested path forward
• Familiarity with project management or workflow systems (OMG, Workfront, Asana, or similar)
• An understanding of creative production workflows — briefing, resourcing, review, and delivery — in a multi‑channel content environment
• Interest in or familiarity with higher education or healthcare marketing is a plus
• Comfort working across a multi‑location team and collaborating remotely with nearshore colleagues in Mexico City
• Curiosity about how AI tools can enhance account management and creative production workflows
• Willingness to develop proficiency with Pencil and OMG’s AI‑assist features as part of ongoing studio development
• Agentic mindset: ability to break down complex multi‑brief workloads into clear, manageable priorities
• At the time of this posting, the base salary for this position may range from $97,750.00 to $109,250.00 USD. Individual compensation varies based on job‑related factors, including location, business needs, level of responsibility, experience, and qualifications. The range listed is just one component of OLIVER’s total compensation package.

Our values shape everything we do:

• Be Ambitious to succeed
• Be Imaginative to push the boundaries of what’s possible
• Be Inspirational to do groundbreaking work
• Be always learning and listening to understand
• Be Results‑focused to exceed expectations
• Be actively pro‑inclusive and anti‑racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science‑based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.