Account Manager — Client Retention and Growth

National Telemed Co.; United States; Remote; USD 50,000 - 60,000; Full time

Benefits offered by this job

Full Benefits

Job summary

HealthcareLive is hiring an Account Manager in the United States. The role combines relationship ownership with commercial responsibility for retention and growth, working closely with clinical, operations, and billing teams to deliver strong customer experience.

You will manage an assigned portfolio of employer customers, build strategic account plans, and conduct business reviews to identify expansion opportunities and prevent renewal risk.

Qualifications

• Two years of account management or related experience.
• Proven ability to retain customers and grow accounts.
• Strong communication and problem-solving skills.
• Comfort discussing revenue and presenting business reviews.

Responsibilities

• Own relationships with an assigned portfolio of employer customers.
• Build account plans identifying customer priorities, service adoption and renewal risks.
• Conduct regular customer meetings and business reviews using service and revenue data.
• Identify opportunities to add locations, increase utilization, or introduce additional services.
• Lead expansion discussions and coordinate proposals with internal teams.
• Work with clinical, operations, and billing teams to resolve issues and keep customers informed.
• Partner with Billing on account concerns while focusing on retention and growth.
• Maintain accurate account records, renewal forecasts, and expansion opportunities in the CRM.

Skills

Account management

Customer success

B2B sales

Communication

Tools

CRM systems

Job description

HealthcareLive | Full-time | [Location / work arrangement]Base salary: $50,000–$60,000, depending on experience, plus performance incentives

HealthcareLive helps employers improve care for workplace injuries through remote injury care, physician access, imaging coordination, care navigation, and on-site services.

We’re looking for an Account Manager who can strengthen customer relationships, protect existing revenue, and identify opportunities to expand our services. This role combines proactive account management with commercial responsibility for retention and growth.

What you’ll do

• Own relationships with an assigned portfolio of employer customers.
• Build account plans that identify customer priorities, service adoption, renewal risks, and expansion opportunities.
• Conduct regular customer meetings and business reviews using service and revenue data.
• Identify opportunities to add locations, increase utilization, or introduce additional services.
• Lead expansion discussions and coordinate proposals with internal teams.
• Work with clinical, operations, and billing teams to resolve issues and keep customers informed.
• Partner with Billing on account concerns while keeping your focus on customer relationships, retention, and growth.
• Maintain accurate account records, renewal forecasts, and expansion opportunities in the CRM.

What we’re looking for

• At least two years of account management, customer success, or B2B sales experience.
• Experience retaining customers and growing existing accounts.
• Strong communication, organization, and problem-solving skills.
• Comfort discussing revenue, presenting business reviews, and asking for additional business.
• Ability to recognize customer risk early and coordinate a clear response.
• Experience in healthcare, employer services, employee benefits, workers’ compensation, or a related industry is preferred.

Compensation and opportunity

The role offers a 50,000–60,000 base salary, depending on experience, plus performance incentives tied to client retention and account growth. You’ll work closely with our clinical, operations, and billing teams to deliver a strong customer experience.

Full Benefits