Account Manager

Definitive Healthcare Corp.; Framingham (MA); On-site; USD 64,000 - 96,000; Full time

Benefits offered by this job

Bonus or commission plan

Medical/Dental/Vision

Unlimited PTO

401(k) with employer contribution

Job summary

Definitive Healthcare Corp. is seeking an Account Manager in Framingham to own a named book of health system and clinic accounts across the U.S. You will drive growth, manage renewals, and guide clients on leveraging our analytics platform to achieve their goals.

The role blends relationship management with consultative problem-solving, collaborating with Customer Success and cross-functional partners to deliver measurable impact and exceptional customer experience.

Qualifications

• 3+ years of quota-carrying account management experience in healthcare provider markets.
• Experience selling technology, data, analytics, or research solutions to providers.
• Proven ability to plan accounts, forecast, and meet renewal/expansion quotas.

Responsibilities

• Own and execute account strategies for a named book of small/medium provider accounts.
• Drive growth with Customer Success across therapeutic areas.
• Take a consultative approach to identify client issues and opportunities to expand.
• Initiate conversations about new opportunities and close deals with cross-functional teams.
• Collaborate to optimize usage and value of Definitive Healthcare services.
• Lead renewal conversations and meet renewal/expansion quotas.
• Accurately forecast opportunities and manage the portfolio in CRM.

Skills

Quota-carrying account management

Healthcare provider sales

Cross-functional collaboration

Negotiation and closing

MS Office proficiency

Education

A. or B.S. degree

Tools

MS Office

Job description

As an Account Manager at Definitive Healthcare, you will own a named book of provider accounts composed of health systems and clinics across the U.S. You will manage and grow a portfolio of client relationships by helping organizations unlock the full value of our healthcare commercial intelligence platform. You’ll serve as a strategic partner - identifying opportunities for expansion, driving renewals, and guiding clients on how to best leverage our data, analytics, and insights to achieve their goals. This role blends relationship management with consultative problem-solving, working closely with Customer Success and cross-functional partners to ensure clients see measurable impact from our solutions. It’s an ideal opportunity for someone who thrives on building trust, uncovering growth opportunities, and delivering exceptional customer experience.

What you'll do:

• Own and execute account strategies across a named book of existing small/medium sized provider accounts
• Drive growth and collaborate with Customer Success to identify growth opportunities across therapeutic areas
• Go "high and wide" in accounts to build relationships with potential buyers and influencers; take a consultative approach to identify client issues that DHC can solve
• Initiate conversations about new opportunities and partner with DHC Customer Success and cross-functional partners to develop and close opportunities
• Work with the Customer Success and Customer Experience Team to optimize usage and value of DHC services
• Lead critical renewals conversations
• Meet and exceed renewal and expansion quotas
• Accurately forecast opportunities and utilize CRM to manage your portfolio

What you'll need:

• 3+ years of individual, quota-carrying account management experience, selling into provider organizations, health systems, or other healthcare focus markets
• Experience selling technology, data, analytics, or research solutions into small to mid-market healthcare environments
• Experience in account planning and collaborating with cross-functional teams
• Demonstrated track record of consistently achieving quota against net dollar retention or blended revenue goals
• Excellent interpersonal, communication, and relationship-building skills
• Strong negotiation, deal management, and closing skills for multi-year service contracts
• Strong work ethic, sound judgment, and a high level of professionalism, energy, and empathy
• Superior communication skills and proficiency crafting compelling narratives using MS Office tools
• A. or B.S. degree

Compensation and Benefits:

The salary range for this position is $64,000 - $96,000 per year, which represents the base pay the company reasonably and in good faith expects to pay for this role. Actual pay within this range will be determined based on factors such as relevant experience, skills, and qualifications.

Depending on the position, employees may also be eligible to participate in a company bonus or commission plan. All employees are eligible for a comprehensive benefits package, including medical, dental, and vision coverage, unlimited paid time off, and participation in the company’s 401(k) plan with employer contribution.