Account Manager - Chicago

Happy Floors, LLC.; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision coverage

401(k) plan

Job summary

Happy Floors is seeking an Account Manager to grow our dealer network and sales in the assigned territory. You will use your product knowledge to expand accounts, develop and implement a territory plan, and drive results through effective selling and relationship management.

Travel within the territory is required, and you will report to the Regional Sales Manager to train and reach targets while maintaining strong customer service and timely problem resolution.

Qualifications

• Minimum of 5 years of experience as a Sales Representative.
• Bachelor's degree in business or related field preferred.
• Valid driver's license and acceptable driving record.
• Experience with CRM a plus.
• Strong selling, negotiation, and communication skills.

Responsibilities

• Sell Happy Floors hard surface flooring and expand sales in territory.
• Develop and implement a territory action plan using data analysis.
• Travel weekly within territory up to 4–5 days per month.
• Grow existing accounts and develop new ones.
• Close deals on displays, samples, and inventory with timely service.
• Foster long-term relationships with dealers and customers.
• Report to Regional Sales Manager and meet sales targets.
• Study dealer volumes and focus sales efforts accordingly.
• Manage customer problems to maximize satisfaction.
• Maintain in-depth product knowledge and provide feedback.
• Track territory performance and status reports; utilize CRM.

Skills

Sales experience

Account management

CRM experience

Negotiation

Communication

Territory planning

Education

Bachelor's degree in business or related field

Tools

CRM: Repsly

Job description

Happy Floors is the leading designer and supplier of decorative high quality self-branded hard surface products in the industry. We provide stunning products with unparalleled customer service. This commitment has taken us from being a regional distributor in Miami, Florida, to a leading designer of porcelain, ceramic, and other hard surface styles across the USA. Happy Floors is highly rated as one of the Favorite Ceramic Manufacturers for Style, Quality & Service and is a Top 5 Favorite Manufacturer among our customers in Floor Focus magazine.

Job Summary

We are currently seeking highly motivated and self-driven Account Manager (AM). The AM is responsible for using their knowledge of company products to expand the base of accounts, grow sales, and meet customer needs in their respective region. The AM will develop and implement a territory action plan through comprehensive data analysis, and adjust sales techniques based on interactions and results in the field.

Responsibilities

• Selling Happy Floors Hard Surface flooring.
• Increasing business and sales for existing accounts and developing new ones.
• Weekly travel throughout the territory (up to 4-5 days of overnight travel per month, can change based on territory).
• Strong and proven ability to sell and close deals on displays, samples and inventory while balancing professional and timely service.
• Proven ability to foster meaningful, long‑term business relationships.
• Identify and develop nontraditional opportunities for sales.
• Report to Regional Sales Manager (RSM), who will work closely with you to train and help you to achieve your goals.
• Focus sales efforts by studying existing and potential volume of dealers.
• Expedite the resolution of customer problems and complaints to maximize customer satisfaction.
• Possess in-depth product knowledge.
• Achieve agreed upon sales targets and outcomes within schedule.
• Analyze the territory/market’s potential, track sales, and status reports.
• CRM / Repsly adoption to manage territory.
• Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
• Keep abreast of best practices and promotional trends.
• Continuously improve through feedback.

Supervisory Responsibilities

None

Preferred Experience

• Flooring industry background is preferred
• Luxury brand and high‑end home furnishing experience a plus.
• Minimum of 5 years of experience as a Sales Representative
• A bachelor’s degree in business or a related field is preferred.
• Experience with CRM a plus.
• Must possess a valid driver's license and acceptable driving record
• Highly motivated and target driven with a proven track record in sales.
• Excellent selling, negotiation, and communication skills, especially persuasion, to clearly convey the benefits of the product to potential customers.
• Interpersonal skills to work with a variety of people each day, build relationships/network.
• Motivated, proactive, and hardworking, with strong problem‑solving, creative thinking and interpersonal skills.
• Confident and strong self‑assuredness to succeed.
• Result‑driven and can back strong, well‑formed opinions with evidence.
• This position exercises independent judgment and makes decisions that impact the business

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to drive; use hands to finger, handle, or feel and talk or hear. Some standing, walking, moving, carrying, bending, kneeling, reaching, handling, push and pulling are required. May be required to lift and move boxes or packages up to 75 pounds in weight.

The work environment will be in showrooms, storage unit, Indoor and outdoor temperatures depending on location weather may be cold, hot, humid, wet, etc.

We recognize people as our most valuable assets. Our competitive compensation and benefits package includes paid time off, medical, dental and vision coverage, 401(k) among a host of other optional benefits.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, skills required of personnel so classified. The reporting relationship may not reflect the most recent changes to the corporate reporting structure. PGS is an equal opportunity employer.