Account Manager, Carfax Banking and Insurance Group

carfax; Fremont (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

CARFAX, a division of Mobility Global, is seeking an Account Manager for the Banking & Insurance Group to lead two key programs—CALI and LienGuard—across the customer lifecycle. You will coordinate with internal stakeholders, leverage analytics, and work with Product Technology to translate data into future offerings.

You will manage user accounts, report quarterly metrics, and drive program demonstrations, contracting, implementation, training, testing, and rollout while ensuring timely

Qualifications

• 5+ years account management experience with customer-facing programs.
• Experience working with analytics teams is preferred.
• Experience with Salesforce or similar CRM.
• Strong organizational and project management skills.
• Excellent verbal and written communication.
• Willingness to travel up to 10%.

Responsibilities

• Manage the CALI and LienGuard programs.
• Coordinate all aspects of programs with internal stakeholders.
• Collaborate with BIG Auto Finance, Analytics, and Product Technology to utilize data and insights for future product offerings.
• Monitor authorized user accounts, provide quarterly metrics reporting, and maintain user data through Salesforce or other internal program.
• Manage all phases of customer acquisition and rollout: program demonstration, contracting, implementation, deliverables, training, testing, and reporting.
• Respond rapidly to customer questions and system issues.
• Help solve problems and identify ways to create efficiencies and improve the CALI and LienGuard programs.
• Assist in promoting the use of the programs and solutions to automotive lenders.

Skills

Account management

Analytics collaboration

Independent worker

Project management

Strategic thinking

Communication skills

Travel readiness

Tools

Salesforce

Job description

Join Team CARFAX as an Account Manager in the Banking and Insurance Group

Why Mobility Global?

At Mobility Global, our mission is to provide the trusted information that helps billions of people build, sell, and own vehicles with confidence. As we shape the next generation of automotive intelligence through innovation, AI, and industry-leading data, we are creating new opportunities for our customers, our business, and our people.

CARFAX, a division of Mobility Global, helps millions of people every day confidently shop, buy, service and sell used cars with innovative solutions powered by CARFAX vehicle history information. CARFAX is nationally recognized as a top workplace by The Washington Post and Glassdoor.com. Shop, Buy, Service, Sell – Show me the CARFAX™.

-10X Virginia Business Best Places to Work

-9X Washingtonian Great Places to Work

-10X Washington Post Top Workplace

-3X St. Louis Post-Dispatch Best Places to Work

About the Role

As the BIG Account Manager, you will oversee two key initiatives that are essential for supporting growth within the CARFAX Banking & Insurance group and have a material impact on data acquisition efforts within CARFAX. The CARFAX Auto Loan Insights (CALI) program is a contributory database that provides lenders with tools to better define the correlation between vehicle history and loan performance. The CARFAX LienGuard (LienGuard) program helps lenders protect against fraud while providing CARFAX with an important dataset that enhances our products and offerings.

As the BIG Program Manager, you will:

• Manage the CALI and LienGuard programs.
• Coordinate all aspects of programs with internal stakeholders.
• Collaborate with BIG Auto Finance, Analytics, and Product Technology to utilize data and insights for future product offerings.
• Monitor authorized user accounts, provide quarterly metrics reporting, and maintain user data through Salesforce or other internal program.
• Manage all phases of customer acquisition and rollout: program demonstration, contracting, implementation, deliverables, training, testing, and reporting.
• Respond rapidly to customer questions and system issues.
• Help solve problems and identify ways to create efficiencies and improve the CALI and LienGuard programs.
• Assist in promoting the use of the programs and solutions to automotive lenders.

Requirements

• 5+ years account management experience w/focus on customer-facing programs.
• Experience working with or collaborating with an analytics team preferred.
• Strong experience with Salesforce or similar CRM platform.
• Ability to work independently within defined metrics and game plan.
• Proven ability to maintain focus and productivity to meet deadlines.
• Must be a strategic thinker and problem solver.
• Ability to prioritize and balance various responsibilities.
• Must be able to demonstrate strong organizational and project management skills.
• Confidence to bring new ideas and solutions to the team.
• Organized and detail oriented.
• Strong verbal and written communication skills.
• Some travel may be required (10 %)

The anticipated annual base salary range for this position is $80,000 - $100,000. Actual compensation within this range will be determined based on a variety of factors, including geographic location, relevant experience, skills, qualifications, and internal equity considerations.

What’s In It for You

• Competitive compensation package, including base salary and incentive opportunities where applicable.
• Comprehensive health and wellness benefits for employees and eligible dependents.
• Retirement savings programs, including company matching contributions where available. For more information on benefits, please click HERE.

Equal Opportunity Employer

Mobility Global is proud to be an Equal Opportunity Employer. We value diverse perspectives and are committed to fostering an inclusive workplace where everyone is respected, supported, and empowered to succeed. We provide reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities.

Recruitment Fraud Alert

Mobility Global will never ask candidates to pay money at any stage of the hiring process, including for applications, interviews, background checks, training, or equipment. If you receive a suspicious communication or request for payment or personal financial information, please exercise caution and report it immediately.