Account Manager - Boston, Worcester

Sonova USA, Inc.; Boston (MA); Hybrid; USD 90,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

401k plan with company match

PTO and holidays

Tuition reimbursement

Hearing aid discount for employees and

Job summary

Sonova USA, Inc. in Massachusetts is seeking an Account Manager for the Boston/Worcester territory. You will be the face of the brand, cultivate customer partnerships, drive growth, and promote our hearing technology with a focus on service excellence.

You will visit customers, demonstrate products, onboard new accounts, and work with regional teams to meet sales targets while ensuring compliant, customer-centric solutions.

Qualifications

• Bachelor's degree required; Master's or AuD preferred.
• Knowledge of hearing-instrument technology and clinical practices, with experience assisting patients independently.
• Strong consultative selling, communication, and presentation skills with the ability to influence and build lasting relationships.
• Proficiency with CRM systems and Microsoft Office; comfortable with digital tools and data-driven planning.

Responsibilities

• Drive sales growth across the territory through regular customer visits, new-business development, and strategic territory planning.
• Promote, demonstrate, and train customers on products, fittings, and software to ensure clinical confidence and product adoption.
• Build and maintain strong, consultative relationships with customers while providing tailored product and business solutions.
• Collaborate closely with Regional Directors, Key Account Managers, Inside Sales, Trainers, and Marketing to align on growth priorities.
• Onboard new accounts effectively, including needs analysis, training, and establishing long-term success plans.
• Ensure accurate documentation of customer interactions in CRM systems and full compliance with internal processes and regulatory requirements.
• Consistently achieve sales targets, activity goals, and funnel progression metrics while representing the brand at regional and national events.

Skills

Consultative selling

Communication

Presentation skills

CRM software

Microsoft Office

Network building

Data-driven planning

Education

Bachelor's degree

Master's degree or AuD preferred

Tools

CRM software

Job description

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change.

Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Massachusetts, United States

Account Manager - Boston, Worcester

Field Based Role - Boston, Worcester

As an Account Manager, you will be the face of our brand within your territory-cultivating strong customer partnerships, uncovering growth opportunities, and driving adoption of our industry-leading hearing technology. You'll work closely with cross-functional partners to deliver exceptional customer experience, accelerate business growth, and help ensure more people enjoy the delight of hearing. This role requires a proactive, customer-focused sales professional who excels at building trust, understanding customer needs, and driving solutions that support long-term success.

Responsibilities

• Drive sales growth across the territory through regular customer visits, new-business development, and strategic territory planning
• Promote, demonstrate, and train customers on products, fittings, and software to ensure clinical confidence and product adoption
• Build and maintain strong, consultative relationships with customers while providing tailored product and business solutions
• Collaborate closely with Regional Directors, Key Account Managers, Inside Sales, Trainers, and Marketing to align on growth priorities
• Onboard new accounts effectively, including needs analysis, training, and establishing long-term success plans
• Ensure accurate documentation of customer interactions in CRM systems and full compliance with internal processes and regulatory requirements
• Consistently achieve sales targets, activity goals, and funnel progression metrics while representing the brand at regional and national events

More about you

• Bachelor's degree required; Master's or AuD preferred
• Knowledge of hearing-instrument technology and clinical practices, with experience assisting patients independently
• Strong consultative selling, communication, and presentation skills with the ability to influence and build lasting relationships
• Proficiency with CRM systems and Microsoft Office; comfortable with digital tools and data-driven planning
• Highly accountable, action-oriented, competitive, and resilient with a strong drive for results
• Demonstrated curiosity, adaptability, and willingness to learn complex products and solutions
• Experience in hearing healthcare, medical devices, or fitting Phonak technology (preferred but not required)

A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova

What we offer

• Medical, dental and vision coverage*
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match*
• Company paid life/add insurance
  • Additional supplemental life/add coverage available
• Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform

*Plan rules/offerings dependent upon group Company/location.

This role's base pay range is between: $90,000 - $110,000, with commission target of $50,000 with ability to overachieve. Compensation packages are based on skills, experience, and geographic location.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.