Account Manager - BEST Cartage

bestlogisticsgroup; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Life insurance

Paid time off

Holidays

Job summary

BEST Cartage is seeking an Account Manager for Fleet Operations to oversee a portfolio of customers and drive growth through strong relationship management and proactive operations support. You will partner with the Operations Manager and sales team to expand opportunities and ensure timely, quality service across drivers and equipment.

The ideal candidate brings logistics knowledge, leadership, and a client-focused mindset to sustain long-term partnerships in a fast-paced environment.

Qualifications

• Experience in transportation, logistics, or a similar field.
• Strong relationship-building and communication skills.
• Ability to manage multiple accounts and drivers.
• Proactive problem solving in a dynamic environment.

Responsibilities

• Lead point of contact for all customer account management matters.
• Build and maintain long-lasting customer relationships and provide excellent service.
• Dispatch and manage drivers; monitor performance and time-off requests.
• Coordinate with shop on maintenance and equipment issues and monitor OOS.
• Administer weekly performance scorecards and use data to improve performance.
• Handle after-hours calls from customers and drivers.
• Collaborate with Operations Manager to meet customer objectives.

Skills

Customer relationship management

Leadership

Operations coordination

Problem solving

Communication

Tools

Pedigree/Motive systems

Driver management software

Job description

BEST Cartage is searching for an innovative and solutions-oriented leader to be an Account Manager for BEST Cartage Fleet Operations.

Summary Description

The Account Manager is responsible for creating long-term, trusting relationships with their customer(s). The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing customers and actively partner with our Operations Manager and our sales team to be proactive in seeking new business opportunities.

Essential Job Duties and Responsibilities

Customer Relationships

• Serve as the lead point of contact for all customer account management matters
• Build and maintain strong, long-lasting customer relationship; manage customer relationships and provide customers with excellent service and support
• Responsible for managing several accounts and being the face of the company to your customers
• Ensure the timely and successful delivery according to customer needs and objectives
• Deal with any issues that may arise from customers and / or drivers include contacting temporary agencies to man open trucks
• Responsible for handling after hours calls from customers/drivers

Driver Relationships

• Build and maintain strong, long-lasting relationships with drivers assigned to your customer base starting with driver orientation by completing operations portion of orientation
• Responsible for dispatching / managing drivers and managing their performance including time off requests, corrective action, and performance reviews
• Collaborate with safety to coordinate recertification of drivers and random drug screenings
• Administers weekly performance scorecards via information from Pedigree/Motive and utilizes this a tool to improve performance
• Accountable for driver retention including developing programs to address retention and removing barriers for drivers

Equipment

• Manage all equipment assigned to your customer base
• Liaison with shop on tractor issues / statuses
• Coordinates with shop on any maintenance issues; monitors OOS equipment and collaborates with maintenance to expedite return to service
• Communicate issues with equipment to operations manager

Working for BEST, you will enjoy a strong work/life balance that includes PTO and holidays along with comprehensive health insurance. You will have access to medical, dental, and vision insurance and enjoy our company-paid life insurance, a generous 401(k) plan, and an unbeatable company culture that supports your growth!

Ideal Candidates Will

• Ideally, have transportation, supply chain or logistics experience, or experience in a similar industry with transferrable skills
• Be known for their ability to empower and mentor associates, to be proactive and results driven, to creatively problem solve, and thrive in a dynamic, ever-changing environment