Account Manager and Client Relations

ManpowerGroup; Overland Park (KS); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health, Dental, Life Insurance

401(k)

Paid Time Off

Professional Development

Job summary

Manpower in Overland Park, KS is seeking an Account Manager / Customer Relations to be the primary contact for customers, manage orders, and promote service offerings. You will collaborate with the service and shipping teams to ensure white-glove support and sustained account growth.

The role emphasizes proactive communication, strong relationship-building, and accurate CRM record-keeping to drive customer satisfaction and long-term retention.

Qualifications

• 2+ years of account management, customer success and marketing experience.
• Strong relationship-building and communication skills.
• Proficiency with CRM systems and Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Account Management & Customer Service: serve as the primary contact for customer accounts and maintain relationships.
• Business Development: identify opportunities to expand existing relationships and promote services.
• Collaboration & Operations: work with Customer Service, Technical Support, Repair Operations and Shipping teams to ensure seamless service delivery.
• Reporting & Performance: track account metrics and prepare leadership reports.

Skills

Relationship-building

Verbal & written communication

Customer focus

Multitasking

CRM proficiency

Tools

CRM systems

Microsoft Office

Job description

Account Manager / Client Relations - Manpower

Manpower is currently partnering with an national service center, located in Overland Park, that sells refurbished office equipment and accessories to companies throughout the domestic US. Due to growth, the company is looking to hire an Account Manager / Customer Relations professional to help grow their business operations.

In this position, you’ll be serving as the primary contact for customers when they inquire about existing orders, place new orders or learn about the array of additional services offered. In addition, you will help identify and promote these services and programs to new and existing industries.

As Account Manager, you will work closely with the customer service team, technical support, repair operations and the shipping team members to ensure a high level of customer satisfaction is achieved. If you are a detail-oriented person that has a passion for providing a "white glove" service to all that you serve - we want to talk to you!

Job Title: Account Manager / Customer Relations

Location: Overland Park, KS

Pay Rate Range: $50K - 65K DOE

What’s the Job?

Account Management & Customer Service

• Serve as the primary contact for customer accounts.
• Build and maintain strong, long-term relationships with customers and key decision-makers.
• Proactively communicate with customers regarding repair orders, service offerings, and account activity.
• Respond promptly to customer inquiries, concerns, and service requests.
• Conduct regular account reviews to identify opportunities for improvement and growth.
• Ensure a high level of customer satisfaction and account retention.

Business Development

• Identify opportunities to expand existing customer relationships and increase revenue.
• Promote NWRS repair, exchange, inventory management, and other value-added service offerings.
• Develop and execute account growth plans for strategic customers.
• Partner with leadership to identify and pursue new business opportunities in new industries.
• Maintain awareness of market trends, customer needs, and competitive activity.

Collaboration & Operations

• Work closely with Customer Service, Technical Support, Repair Operations, and Shipping teams to ensure seamless service delivery.
• Coordinate solutions for complex customer issues and escalations.
• Assist customers with service recommendations, repair options, and program participation.
• Support implementation of customer-specific processes and inventory management solutions.
• Accurately maintain customer records, account notes, and pipeline activity within CRM systems.

Reporting & Performance

• Track account performance, revenue growth, retention metrics, and customer satisfaction.
• Prepare regular reports and account summaries for leadership.
• Meet or exceed established sales, retention, and customer engagement goals.

What’s Needed?

• 2+ years of account management, customer success and marketing experience.
• Strong relationship-building skills.
• Excellent verbal, written, and interpersonal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with CRM systems and Microsoft Office applications.
• Strong problem-solving and organizational abilities.
• Knowledge of office equipment, managed print services, copier/printer industries, electronics repair, or technical service organizations is desired.

What’s in it for me?

• Health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term Disability, 401(k).
• Paid Time Off
• Professional Development and career advancement

About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.