Account Manager (41220)

Smart Circle International; Newport Beach (CA); Hybrid; USD 75,000 - 80,000; Full time

Benefits offered by this job

Vacation

Sick leave

Paid holidays

Medical insurance (with HSA)

Dental

Vision

401K with employer match

Home office stipend

Job summary

Smart Circle International is seeking an Account/Campaign Manager to serve as the main client contact for assigned Telecommunications clients in a B2B channel. You will manage day-to-day communications, onboarding/offboarding, assets, and campaign execution across internal teams and third-party offices.

The role requires 3+ years in project/campaign/account management with telecom experience, strong organization, and proficiency in Salesforce and CRM dashboards. Remote work in the U.S.

Qualifications

• 3+ years of project, campaign, or account management experience; telecommunications experience required.
• Proven ability to manage client relationships and communicate with stakeholders at all levels.
• Strong organizational, time management, and project management skills with ability to manage multiple priorities.

Responsibilities

• Serve as the primary client contact, managing day-to-day communications, account needs, issue resolution, and campaign execution.
• Oversee account operations, including onboarding/offboarding, assets, leads, permits, incentives, compliance, and troubleshooting.
• Lead recurring client and field team calls; manage agendas, action items, recaps, and follow-up.
• Partner with field leadership and internal teams on KPIs, program updates, expansion opportunities, and service delivery.
• Maintain key account documentation, including SOPs and action item logs, and identify opportunities to improve processes and systems.
• Support additional projects and initiatives as needed.

Skills

Project management

Campaign management

Account management

Telecommunications

Salesforce

CRM dashboards

ClickUp

MS Office Suite

Education

Bachelors degree (4 year)

Tools

Salesforce

Tableau

ClickUp

Job description

Job Details: Job Location: Remote - Newport Beach, CA 92660, Position Type: Full Time, Education Level: 4 Year Degree, Salary Range: $75,000.00 - $80,000.00 Salary/year, Travel Percentage: Negligible, Job Category: Business Development, The Account/Campaign Manager will be the main point of contact for assigned Telecommunications clients in the Business-to-Business channel. The role combines relationship management, strategic planning, and operational execution collaborating with internal teams such as Analytics, Finance, Compliance, and Legal in addition to our third-party sales offices. The ideal candidate will apply their strong foundation in account management to establish themselves as the main point of contact, strengthen and build relationships, leverage their resources for troubleshooting/escalation resolution, identify opportunities for efficiencies, and keep initiatives on task.

This role is suited for someone with technology experience (Salesforce, Tableau, program management tools) and excellent organizational, communication, initiative taking, and multitasking skills. Smart Circle is a fast-paced entrepreneurial environment, and this role is best suited for someone with the ability to deliver quality results for time-sensitive tasks/projects and balance multiple projects simultaneously.

Location: Remote / Work from Home (U.S. Only)

Compensation: $75,000-$80,000/year + bonus potential

Travel: Up to 5%

Reports to: Senior Campaign Manager

What You'll Do:

• Serve as the primary client contact, managing day-to-day communications, account needs, issue resolution, and campaign execution
• Oversee account operations, including onboarding/offboarding, assets, leads, permits, incentives, compliance, and troubleshooting
• Lead recurring client and field team calls; manage agendas, action items, recaps, and follow-up
• Partner with field leadership and internal teams on KPIs, program updates, expansion opportunities, and service delivery
• Maintain key account documentation, including SOPs and action item logs, and identify opportunities to improve processes and systems
• Support additional projects and initiatives as needed

What You'll Bring:

• 3+ years of project, campaign, or account management experience; telecommunications experience required
• Proven ability to manage client relationships and communicate effectively with stakeholders at all levels
• Strong organizational, time management, and project management skills with the ability to manage multiple priorities and deadlines
• Demonstrated ability to deliver projects aligned with scope, timelines, and business objectives
• Proficiency in Salesforce, CRM/data dashboards, and project management tools such as ClickUp
• Strong proficiency in Microsoft Office, including Excel, Word, PowerPoint, and Outlook
• Proactive, solution-oriented, and committed to continuous improvement

Smart Circle International is a leading broker of outsourced sales and customer acquisition services. We help clients and independently owned and operated sales companies grow together through versatile in-person marketing and sales campaigns inside retailers, businesses and through door-to-door canvassing. Smart Circle operates from two locations: our headquarters in Newport Beach, California, and an office in Toronto, Ontario. Visit smartcircle.com to learn more!

Why You'll Love It Here:

Smart Circle is committed to cultivating an environment that sparks curiosity, encourages bold thinking, and supports continuous development. We believe people thrive when they're in roles that align with their strengths and ambitions, so we make space for individuals to stretch and explore new possibilities. Your next move matters so if you're looking for a place where ambition is celebrated and growth is tangible, Smart Circle may be the place for you!

Total Rewards:

• vacation
• sick leave
• paid holidays
• medical (with an HSA plan option)
• dental
• vision
• company paid Basic Life insurance
• opportunity to enroll in Voluntary Life plans
• Employee Assistance Program
• 401K with employer match
• employee referral program
• home office stipend
• opportunities for team building
• growth
• development

Equal Opportunity Employer:

We are an Equal Opportunity Employer, committed to building a workplace where every individual is valued, respected, and empowered to grow, regardless of background or identity.

We recruit, hire, evaluate, and promote based on talent and potential, without regard to race, color, national origin, age, sex, disability status, or any other protected characteristic under state or federal law. Discrimination or harassment of any kind has no place here, and we expect every team member to uphold a culture of dignity and respect.

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT

As part of your job application and our evaluation of your candidacy, we collect, receive, maintain, and use your personal information, which as used herein, means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with you or your household. The following is the personal information we may collect as part of the application process:

• Personal contact details, such as name, title, address, telephone number, and email address; and
• Application information, such as your qualifications, skills, education, references, and other information that may be in your resume, cover letter, and materials you provide to us when applying for employment.

We collect your personal information to evaluate your job application and candidacy for employment, to check your eligibility to work in the country in which you have applied, for background checks, and to comply with employment and other laws. If you become employed by us, we will notify you of additional categories of personal information that we collect, receive, and maintain for business purposes.