Account Manager

America's Choice insurance; Wixom (MI); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Vacations

401K Plan

Job summary

America's Choice Insurance Partners is seeking an Account Manager / Client Services Representative to join our team. This role serves as the primary contact for existing clients, delivering proactive service and support across policy and billing inquiries.

You'll handle inbound calls and emails, process policy updates and renewals, and work with cross-functional teams to resolve issues. A focus on upselling insurance products helps drive revenue while building lasting relationships.

Qualifications

• Experience in administrative or customer support roles handling client accounts.
• Ability to assess client needs and identify cross-selling opportunities.
• Strong communication and relationship-building skills.
• Familiarity with insurance products and policies is a plus.
• Proficiency with Microsoft Office and web-based software.

Responsibilities

• Serve as primary contact for existing clients and deliver excellent service.
• Handle calls, emails, and service requests related to policies and billing.
• Manage policy updates, changes, renewals and coverage inquiries.
• Proactively identify cross-selling opportunities and upsell insurance products.
• Document interactions and ensure timely follow-up.
• Collaborate with team and internal departments to resolve issues.
• Support revenue growth by identifying upsell opportunities.

Skills

Strong communicator

Problem solver

Time management

Detail-oriented

Self-motivated

Customer service

Education

Bachelor's degree preferred

Tools

Microsoft Office

CRM software

Job description

Overview

America's Choice Insurance Partners is a full-service insurance agency that stands apart from the crowd. We serve an exclusive client base through a strategic partnership with the nation’s largest family‑owned Recreational Vehicle retailer. We are the trusted advisors to the individuals and families throughout 33 states that have a passion for the recreation and outdoor lifestyle.

We are hiring an Account Manager / Client Services Representative. America's Choice welcomes recent college graduates as well as experienced professionals looking to grow in a new career. We are committed to your success and provide comprehensive training to help you thrive in the role.

Responsibilities

What You'll Do:

• Serve as the primary point of contact for existing clients, delivering exceptional service and support
• Handle inbound client calls, emails, and service requests related to policies, billing, and account updates
• Manage policy updates, vehicle changes, auto‑pay adjustments, renewals, and coverage inquiries
• Retain clients by providing solution‑based insurance options and proactively identifying opportunities to cross‑sell additional coverage
• Document all client interactions accurately and ensure timely follow‑up on outstanding requests
• Collaborate with team members and internal departments to resolve client issues efficiently
• Support agency goals by contributing to revenue growth by identifying opportunities to upsell or cross‑sell insurance products

Qualifications

What We're Looking For:

• Prior experience in an administrative and or customer support role managing client accounts, insurance operations, or customer service environments preferred
• Ability to assess client needs, recommend appropriate insurance products, and identify cross‑selling opportunities
• Skilled at presenting solutions, handling objections, and maintaining strong client relationships
• Proficient in Microsoft suite of products and web‑based software solutions
• Familiarity with insurance policies, coverage types, and regulatory requirements is a plus

Key Characteristics:

• Strong Communicator: Establishes trust quickly and foster lasting client relationships.
• Problem Solver: Listens actively, thinks critically, and delivers tailored solutions.
• Time Management: Effectively prioritizes tasks and adapt as needs shift throughout the day.
• Detail‑Oriented: Accurately documents information and follows through on every commitment.
• Self‑Motivated & Goal‑Oriented: Takes initiative, stay driven, and support the success of the team.

COMPENSATION & BENEFITS FOR OUR ACCOUNT MANAGER/CLIENT SERVICES REP:

America's Choice Insurance Partners offers a competetitive base pay of $22 to $25 an hour plus bonus opportunites!

We also offer industry leading benefits that includes medical, dental, vision, paid vacations and 401K.

WHO IS AMERICA'S CHOICE INSURANCE PARTNERS?

America's Choice Insurance Partners is an agency that stands apart from the crowd. We serve an exclusive client base through a strategic partnership with the nation's largest family owned, recreational vehicle retailer. We are the trusted advisors to the individuals and families that have a passion for the recreation and outdoor lifestyle. We offer insurance products from more than a dozen of the nation's highest rated insurance carriers, and write business in over twenty states throughout the country.