Account Manager

GW Home Solutions; Westlake (OH); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Short- and long-term disability

401(k) with company match

Paid time off and holidays

Uniforms provided

Clothing store with annual credits

Employee appreciation events

Job summary

GW Home Solutions is hiring an experienced Account Manager for Ground Works Land Design, serving Greater Cleveland. You will act as the main contact for maintenance clients, identify enhancement opportunities, and coordinate with operations to ensure workmanship meets high standards of quality and professionalism.

This role requires at least three years in landscaping or related outdoor services, with strong relationship-building, organizational, and communication skills to manage multiple

Qualifications

• At least three years in landscaping, property maintenance, or account management.
• Strong understanding of landscaping operations and maintenance.
• Ability to build trust and manage multiple accounts.

Responsibilities

• Serve as the primary point of contact for Ground Works Land Design’s landscape maintenance clients and maintain strong, long-term relationships.
• Conduct regular site visits to assess property conditions, service quality, and client satisfaction.
• Identify and sell landscape enhancement opportunities, including mulch, plantings, drainage, lighting, turf, hardscape repairs, and seasonal improvements.
• Prepare and present timely estimates and proposals for enhancement work.
• Collaborate with production managers, foremen, and design teams to ensure services are delivered efficiently and professionally.
• Manage client expectations, resolve concerns, and maintain consistent communication throughout the season.
• Monitor account profitability, renewal opportunities, and service quality.
• Maintain accurate CRM documentation and account notes.
• Assist with client communication during winter snow and ice management operations as needed.
• Represent Ground Works Land Design and the GW Home Solutions family of brands professionally in the field and community.

Skills

Client relationship management

Sales orientation

Organization

Communication

Tools

CRM systems

Microsoft Office

Estimating software

Project management software

Job description

Account Manager - Ground Works Land Design

A GW Home Solutions Company

Pay Range: $60,000–$70,000 base salary + commission, with earning potential of $100,000+ annually

Job Type: Full-time

Job Summary

GW Home Solutions is hiring an experienced Account Manager for Ground Works Land Design, part of our family of home service brands serving Greater Cleveland.

This position is with Ground Works Land Design and supports its landscape maintenance division. We’re looking for someone with a strong background in landscaping, property maintenance, and client relationship management who can confidently work with residential and commercial clients while driving long-term customer retention and growth.

This is an experienced position requiring at least three years of relevant industry experience. You will serve as the primary point of contact for maintenance clients, identify landscape enhancement opportunities, and work closely with our operations teams to ensure services meet our standards for quality and professionalism.

The ideal candidate is organized, proactive, relationship-driven, and understands the day-to-day realities of landscaping operations. If you’re passionate about landscaping and enjoy building lasting client relationships, we’d love to hear from you.

Duties & Responsibilities:

• Serve as the primary point of contact for Ground Works Land Design’s landscape maintenance clients and maintain strong, long-term relationships.
• Conduct regular site visits to assess property conditions, service quality, and client satisfaction.
• Identify and sell landscape enhancement opportunities, including mulch, plantings, drainage, lighting, turf, hardscape repairs, and seasonal improvements.
• Prepare and present timely estimates and proposals for enhancement work.
• Collaborate with production managers, foremen, and design teams to ensure services are delivered efficiently and professionally.
• Manage client expectations, resolve concerns, and maintain consistent communication throughout the season.
• Monitor account profitability, renewal opportunities, and service quality.
• Maintain accurate CRM documentation and account notes.
• Assist with client communication during winter snow and ice management operations as needed.
• Represent Ground Works Land Design and the GW Home Solutions family of brands professionally in the field and community.

Qualifications & Experience:

• At least three years of experience in landscaping, property maintenance, account management, or a related outdoor service industry.
• Strong understanding of landscaping operations, plant material, seasonal maintenance, and enhancement services.
• Previous experience working for a landscaping or outdoor living company strongly preferred.
• Ability to build trust and maintain long-term client relationships.
• Strong organizational, communication, and problem-solving skills.
• Ability to work independently while managing multiple accounts and priorities.
• Experience with CRM systems, Microsoft Office, and estimating or project management software preferred.
• Valid driver’s license and clean driving record required.

Why You’ll Love Working Here:

• Base salary plus commission.
• Health, dental, vision, and short- and long-term disability benefits.
• 401(k) with company match.
• Paid time off and paid holidays.
• Company uniforms provided.
• Company clothing store with free annual credits.
• Employee appreciation events, happy hours, and team gatherings.

Physical Requirements:

• Ability to sit, stand, or walk for extended periods.
• Ability to lift 25 pounds.

About Us:

GW Home Solutions is the parent company of a family of specialized home service brands serving Greater Cleveland and beyond. Our portfolio brings together expertise in landscaping and outdoor living, stone fabrication and installation, irrigation and outdoor lighting, artificial turf, power washing, and holiday lighting.

Ground Works Land Design, a GW Home Solutions company, is an award-winning landscape design, construction, and maintenance company serving Greater Cleveland. Our team takes pride in exceptional craftsmanship, attentive service, and lasting client relationships.

In this role, you’ll work directly with the Ground Works Land Design team while being part of the broader GW Home Solutions organization—a group that values collaboration, professional pride, and the people behind our work.

Ground Works Land Design is an equal opportunity employer committed to creating an inclusive workplace for all employees.

Learn more about GW Home Solutions and explore opportunities across our family of brands at gwhomesolution.com/careers.