Account Manager

TransPerfect Inc; Washington; Hybrid; USD 55,000 - 75,000; Full time

Job summary

TransPerfect is seeking an Account Manager for Financial Services in the United States to build new business relationships and serve as the first line of support for existing clients.

The role requires a bachelor’s degree, proven sales experience, and excellent communication and interpersonal skills to manage client needs, negotiate terms, and coordinate with production to deliver high-quality translations and services.

Qualifications

• Bachelor’s degree required.
• Excellent English communication skills.
• Proven sales lifecycle experience.
• Proven track record in achieving sales targets.
• Excellent problem solving and analytical skills.
• Strong interpersonal skills.
• Effective time management skills.

Responsibilities

• Research prospective clients through various strategies including internet research, trade show lists, referrals, directories, and investigations.
• Create accurate spreadsheets of prospective client data including names, titles, and contact information.
• Generate daily mailings to prospective clients using updated spreadsheets.
• Conduct cold calls to prospective clients.
• Improve current new business development strategy through creative problem solving.
• Negotiate rates and deadlines with clients.
• Educate clients on translation process and TransPerfect’s rates and turnaround times.
• Liaise with production to ensure quality and attention to detail.
• Follow up with clients to ensure satisfaction with delivery, quality, and service.
• Research industries TransPerfect serves and stay informed on industry leaders and events.
• Perform other special projects or duties as required.

Skills

Sales lifecycle

Lead generation

Communication

Interpersonal skills

Time management

Negotiation

Problem solving

Education

Bachelor's degree

Job description

Account Manager - Financial Services

• Do you want to work for a global leader in AI and technology? Are you passionate about helping financial institutions improve communication with multilingual clients, expand into new markets, and scale operations efficiently and compliantly? If so, TransPerfect Financial Services could be the right place for you.
• TransPerfect Financial Services supports leading banks, insurers, wealth managers, and fintechs across North America by delivering comprehensive outsourcing programs spanning media, contact center support, AI, digital marketing, legal services, events, and language/localization solutions. Our clients rely on us to better engage diverse audiences, reduce risk, meet regulatory requirements, and improve operational performance.
• TransPerfect offers a full suite of services and technology- ranging from interpretation and translation to multicultural marketing, AI strategy and implementation, SEO, and multilingual customer support. Every client partnership is backed by industry-leading technology and a consultative approach designed to drive measurable business outcomes.

Who We Are:

TransPerfect was founded with a mission to help the world's businesses navigate the global marketplace. Today, we have grown to be an industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support services, including translation, multicultural marketing, website globalization, legal support, and any kind of technology solution.

What You Will Be Doing:

The position of Account Manager is responsible for developing new business relationships and serving as the first level of support to existing clients.

Responsibilities:

• Research prospective clients through several strategies including internet research, trade show lists, referrals, yellow pages, various professional directories and personal investigation
• Create accurate spreadsheets of prospective client data including names, titles, phone numbers, addresses and various other information
• Generate daily mailings to prospective clients using updated and accurate spreadsheets
• Cold call prospective clients
• Creatively problem solve to improve current new business development strategy
• Negotiate rates and deadlines with prospective and current clients
• Educate prospective and existing clients regarding the translation process, including TransPerfect’s rates, justification for turnaround time and competitors’ information
• Liaise with production to ensure that all jobs are handled appropriately and with keen attention to detail, resulting in a perfect product
• Consistently follow up with clients to ensure their satisfaction with delivery, quality and customer service
• Research and understand all industries that TransPerfect markets to, including industry leaders, current events, and any other pertinent data
• Perform other special projects or duties when required

Who We Are Looking For:

• Your experience includes:
• Minimum Bachelor’s degree
• Excellent English communication (written and verbal) skills
• Proven sales life cycle experience - lead generation through business closing
• Proven track record in achieving sales targets
• Excellent problem-solving and analytical skills
• Strong interpersonal skills
• Effective time management skills