Account Manager

ZF; Washington; On-site; USD 90,000 - 150,000; Full time

Job summary

ZF Marine Propulsion Systems Miramar, LLC is seeking an Account Manager in Mukilteo, WA to be the primary contact for customers and drive growth. You will collaborate with internal teams to ensure customer satisfaction and on-time delivery for marine products.

Responsibilities include managing accounts up to $5M, building relationships with distributors, OEMs, shipyards, and fleet operators, and supporting sales efforts through site visits, trade shows, and training. 25%+ travel expected.

Qualifications

• 6+ years of progressive account management in the marine industry (or 8+ with AS).
• Strong knowledge of CRM, sales forecasting, and data management.
• Excellent negotiation, communication, and problem-solving skills.
• Willingness to travel 25% or more domestically and internationally.

Responsibilities

• Manage and grow customer accounts up to $5M with sales support and service.
• Build relationships with customers, distributors, OEMs, shipyards, and fleet operators.
• Support distributors through site visits, trade shows, and training.
• Respond to inquiries on product availability, pricing, applications, parts, and service.
• Maintain CRM records and prepare forecasts, quotations, and reports.
• Assist with inventory management and sea trials.

Skills

Account management

Sales experience

Marine industry knowledge

Customer service

Negotiation

Travel readiness

Education

BS in Business or Engineering

AS in Business or Engineering

Tools

CRM software

MS Office

Job description

Account Manager

Country/Region: US

Location: Mukilteo, WA, US

Req ID 89627 | Mukilteo Miramar, United States ZF Marine Propulsion Systems Miramar, LLC

Job Description

About the team:

Responsible for being the primary ZF Marine customer contact and problem solver, working closely with all internal departments to ensure operational results and customer satisfaction through the following duties.

What you can look forward to as an Account Manager:

• Manage and grow customer accounts (up to $5M) by providing sales support, technical expertise, and exceptional customer service for ZF Marine products.
• Build and maintain strong relationships with customers, distributors, OEMs, shipbuilders, naval architects, fleet operators, and end users through regular travel and engagement.
• Support distributors through site visits, trade shows, training, and collaborative sales efforts to drive business growth.
• Respond to customer inquiries regarding product availability, pricing, technical applications, parts, accessories, field service, and company policies.
• Maintain accurate CRM records, customer and competitive databases, quotations, application files, and project documentation to ensure effective data management and reporting.
• Prepare forecasts, quotations, sales and visit reports, statistical analyses, and collaborate with sales teams to ensure data accuracy and completeness.
• Assist with inventory management, forecasting, sea trials, and other operational activities to balance customer requirements with company objectives.
• Promote continuous improvement, teamwork, and professional development by participating in training, industry events, coaching peers, and supporting company goals and employee engagement initiatives.

Your profile as an Account Manager:

• B.S. degree in Business or Engineering with 6 years progressive account management experience in the marine industry; or Associates degree in Business or Engineering with 8 years progressive account management experience in the marine industry.
• Marine industry knowledge, excellent customer service skills, and previous sales experience required.
• Excellent negotiation skills required. Must possess strong organizational skills, communication skills, and problem-solving abilities.
• Must possess a strong work ethic, be capable of multi-tasking, and be an innovative self-starter who can work well under pressure.
• Must be versatile with Windows Office software database software.
• 25% or more domestic and international travel as needed.

DIVERSITY COMMITMENT:

Diversity, Equity and Inclusion are more than just words for us. They are at the core of the ZF Way that propels our team members towards their utmost success. We strive to build and nurture a culture where inclusiveness is a natural reflex. We actively seek ways to remove barriers so that every member of ZF can rise to their full potential. We aim to embed this in our legacy through how we operate and build our products as we shape next generation mobility, safety, sustainability and social justice.

With four generations across 118 nationalities in 41 countries, ZF combines a unique variety of backgrounds, perspectives, and ideas. Together, we solve problems, drive innovation and shape next generation mobility.

Our company is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with us and are in need of accommodation or special assistance to navigate our website or to complete your application, please contact us. Requests for reasonable accommodation will be considered on a case-by-case basis. ZF is an Equal Opportunity and Affiative Action Employer and is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Equal Employment Opportunity/Affirmative Action Employer M/F/Disability/Veteran

What does DEI (Diversity, Equity, Inclusion) mean for ZF as a company?

At ZF, we continuously strive to build and maintain a culture where inclusiveness is lived and diversity is valued. We actively seek ways to remove barriers so that all our employees can rise to their full potential. We aim to embed this vision in our legacy through how we operate and build our products as we shape the future of mobility.

Find out how we work at ZF: