Account Manager

APTEAN; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

APTEAN, a global provider of industry-specific software, is seeking an Account Manager, AI to join our remote US team. You will manage and grow relationships across an existing customer portfolio, focusing on identifying opportunities where AI and Aptean's solutions deliver measurable business value.

In this role you will drive retention and expansion, collaborate with cross-functional teams, and maintain accurate CRM data to support forecasts.

Qualifications

• Experience in Account Management, Customer Success, or sales within AI solutions, SaaS, or tech environments.
• Proven ability to upsell and expand existing accounts.
• Strong ability to translate AI capabilities into business value for diverse stakeholders.
• Comfort communicating with executives and technical teams.

Responsibilities

• Manage and grow relationships across an assigned customer portfolio, focusing on AI-driven value.
• Identify expansion opportunities across AI agents, SaaS conversions, add-ons, and upgrades.
• Develop strategic account plans, maintain quotes, pipeline, and forecasts.
• Maintain accurate CRM data and provide reliable forecasts to sales leadership.
• Collaborate with Sales Engineering, Customer Success, Product, and other teams to support engagements.

Skills

Account management

Customer success

AI solutions

SaaS sales

Strategic account planning

CRM forecasting

Tools

CRM systems

Job description

APTEAN

Position Title: Account Manager

Location: Remote USA US

Location Details: Remote

Experience Level: B

Country: US

Type: Employee Regular Full Time

Job Description

Overview

We're looking for an Account Manager, AI to join us remotely in the US. The position is fulltime. You'll join an awesome team to support our growing customer base.

About the role

The Account Manager, AI is responsible for managing and growing relationships across an assigned portfolio of existing Aptean customers, with a particular focus on identifying opportunities where AI and Aptean's broader solutions can address evolving customer needs. This role serves as a key point of contact for customers, building strong relationships with influencers and decision-makers, developing a thorough understanding of their business goals, and driving retention and expansion opportunities.

Key Responsibilities:

• Take an AI-first, solution-oriented approach to understanding customer requirements and identifying opportunities where AI can deliver meaningful business value
• Manage and strengthen relationships with influencers and decision-makers across assigned customer accounts to promote customer loyalty, retention, and long-term growth
• Identify and close expansion opportunities across AI agents, SaaS conversions, additional Aptean products, add-on licenses, upsell modules, and next-version upgrades
• Maintain a thorough understanding of each customer's business goals, priorities, current projects, and key issues to support strategic account management and identify future opportunities
• Optimize your customer portfolio, prioritize accounts, and develop and maintain strategic account plans, quotes, pipeline, and forecasts
• Manage revenue and bookings quotas and participate in regular forecast reviews for your assigned territory
• Identify and manage Aptean Ascent business situations and engage the appropriate internal teams to support customer needs and opportunities
• Partner cross-functionally with Sales Engineering, Customer Success, Product, and other Aptean teams to facilitate smooth transitions, escalations, contracts, and customer engagements
• Coordinate and facilitate technical presentations and participate in customer and marketing events to support account growth and solution adoption
• Maintain strong knowledge of relevant industries, customer businesses, Aptean products, and evolving AI trends to provide informed, consultative guidance
• Use your understanding of customer needs, feedback, and industry trends to provide input into product strategy and future solution development
• Maintain accurate and timely opportunity, customer, contact, pipeline, and forecast data in CRM systems

About you

You are a consultative, commercially minded account management professional who is comfortable navigating conversations around customer needs, technology, value, and business outcomes. You bring a strong ability to translate AI capabilities into practical use cases that resonate with a range of stakeholders, from executives to technical teams. You are proactive in identifying opportunities within existing accounts, disciplined in managing a customer portfolio, and motivated by building strong customer relationships while consistently achieving revenue and bookings targets. You take ownership of your accounts and are comfortable balancing customer retention, strategic relationship management, and commercial growth.

To be ahead of the pack, you might have:

• Experience in Account Management, Customer Success, or sales within AI Solutions, SaaS, or technology-driven environments
• A track record of retaining and growing existing customer accounts through upsell, cross-sell, SaaS conversion, or expansion opportunities
• The ability to position complex or emerging technologies, including AI, in practical, business-focused terms
• Comfort engaging with both technical and non-technical stakeholders, including senior decision-makers
• Experience developing strategic account plans, prioritizing customer portfolios, and managing revenue and bookings targets.
• Strong collaboration skills and experience working with cross-functional teams to manage customer needs, opportunities, and escalations
• Experience maintaining accurate CRM data, managing pipeline, and providing reliable forecasts to sales leadership

What’s in it for you?

Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.

About Aptean

At Aptean, our mission is to solve tomorrow’s unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean's purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean's compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over10,000 highly specialized organizations in more than 20 industries and 80 countries rely on

Aptean to streamline their everyday operations.

"At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." - TVN Reddy

Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age. Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.

Disclaimer: This position is intended for direct applicants only. No agencies or third-party recruiters, please. Unsolicited agency submissions will not be considered.

Equal employment opportunity, including veterans and individuals with disabilities.

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