Account Manager

AI Reputation, Inc.; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Fully remote

Career growth path

Job summary

AI Reputation, Inc. is seeking an experienced Account Manager to own client relationships and drive measurable results across executives, physicians, financial pros, attorneys, and founders.

You will onboard, manage campaigns, coordinate writers and placement partners, and ensure fast, respectful approvals while tracking rankings and AI answers. This role is fully remote, US-based, with growth into leadership positions.

Qualifications

• 3+ years in account management, customer success, or campaign management.
• Proven client retention and growth track record.
• Knowledge of SEO fundamentals and how search engines treat entities.
• Experience with SEO analytics tooling and CMS.
• Ability to manage multi-stakeholder accounts and senior professionals.
• Strong writing, editing, and verbal communication skills.
• Discretion and the highest standard of professional conduct.
• Based in the United States with a quiet remote workspace.
• Background in online reputation, SEO, PR, or corporate comms.
• Understanding AI search and generative engine optimization.
• Experience with press release distribution and data broker removal.

Responsibilities

• Onboard new clients: kickoff, goals, and approvals.
• Build executive-level trust with client and teams.
• Decide campaign plan and coordinate writers and partners.
• Run approvals to ensure fast, respectful publishing.
• Lead monthly client calls and show progress.
• Track rankings and AI answers; adjust plan.
• Manage data privacy/removals where needed.
• Provide calm guidance during crises or articles.
• Drive retention, renewals, and risk flagging.
• Identify cross-sell opportunities and share with Sales.
• Keep account records up to date for all stakeholders.

Skills

Account management

Client retention

SEO fundamentals

SEO tooling

Analytics tooling

CMS

Multi-stakeholder relationships

Writing and editing

Verbal communication

Project management

CRM tools

Confidentiality

Education

Bachelor's degree in Business, Marketing, Communications, Public Relations, or a related field

Tools

CMS

SEO analytics tools

CRM

Job description

Own the client relationship and the results behind it for a portfolio of executives, physicians, financial professionals, attorneys, and founders.

About the Role

AI Reputation is the state of the art in online reputation and AI answer management. We help executives, physicians, financial professionals, attorneys, founders, and brands control what Google and AI assistants like ChatGPT, Claude, Gemini, and Perplexity say about them. Our programs build and rank content on properties the client owns, so the client, not a stale headline or a data broker, controls page one and the AI answer.

What You Will Own

• Onboarding. Run the kickoff, gather biography, photos and approvals, confirm goals, and set expectations that match what was sold.
• The relationship. Be the primary point of contact and build executive level trust with each client and, where relevant, their counsel, communications, or marketing team.
• The campaign plan. Decide which owned properties to build or improve, what content to create, and the placement calendar. Coordinate writers, web builders, and placement partners, and QA every deliverable before it reaches the client.
• Approvals. Clients approve everything published about them. You run that process so it is fast, respectful, and complete.
• Progress reviews. Lead monthly client calls. Own the agenda, the reporting, and the follow through. Show movement on Google page one and in AI answers in terms the client can see and verify.
• Measurement. Track rankings, page one composition, and AI answers monthly, and adjust the plan when the data says so.
• Digital privacy work. Run removals with data broker sites and document results.
• Hard moments. When a new article, review, or board action lands, provide calm, strategic guidance and rapid coordination of the response.
• Retention and renewal. Ensure every account renews on demonstrated value and trust. Monitor account health, anticipate risk, address concerns early, and flag risk to leadership before it becomes churn.
• Expansion. Surface cross sell and upsell opportunity, digital privacy add ons, and additional family members or partners, and pass it to Sales.
• The record. Keep every account record current so anyone can see the status of any account at a glance.

What We're Looking For

• 3 or more years in account management, customer success, project management, or campaign management at an online reputation, SEO, PR, digital agency, or professional services firm.
• A strong track record of client retention, satisfaction, and long term partnership growth.
• Working knowledge of SEO fundamentals: keyword research, on page optimization, technical basics, link building, and how search engines treat entities and personal names.
• Hands on experience with professional SEO and analytics tooling and a modern CMS.
• Demonstrated ability to manage multi stakeholder accounts and build trusted relationships with senior professionals.
• Strong writing and editing. You catch the typo and you fix the awkward sentence.
• Exceptional verbal communication, including presenting to executive audiences with confidence.
• Composure and judgment in sensitive, high stakes, or crisis situations.
• Proven ability to manage many projects with competing deadlines and hit them.
• Proficiency with a modern CRM and standard collaboration and project management tools.
• Strict client confidentiality and the highest standard of professional conduct.
• Based in the United States, with a quiet remote workspace, reliable internet, and a webcam.
• Background in online reputation management, SEO, public relations, or corporate communications.
• Understanding of AI search and generative engine optimization: how ChatGPT, Gemini, Perplexity, and Google AI Overviews source their answers.
• Experience with clients in medicine, finance, law, or executive leadership.
• Experience with press release distribution and data broker removal work.
• Bachelor's degree in Business, Marketing, Communications, Public Relations, or a related field.

What the Role Offers

• Competitive base salary plus a performance bonus tied to client retention, satisfaction, and account health.
• Real ownership. You run your accounts and make decisions.
• Direct exposure to accomplished clients and sensitive, meaningful work.
• A career path into Senior Account Manager, Director of Client Services, or Strategy.
• Fully remote, United States based.

AI Reputation is an equal opportunity employer. We hire for character, capability, and drive, and we welcome applicants of every background.