Account Manager

Downstream; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with a company match

Company equity — be an owner in what/‘

Paid time off, paid holidays, and浮動替代假

Job summary

Downstream is seeking an Account Manager to support and grow relationships with existing customers. You will focus on retention, identify growth opportunities, re-engage past customers, and support clients across site services, waste, and equipment solutions.

You will join a collaborative team, build strong client relationships, and learn a consultative sales process while advancing your career in account management.

Qualifications

• 3–5 years of sales experience.
• Experience with complex, multi‑location accounts.
• Strong in consultative selling.
• Organized, accountable, and comfortable owning a revenue number.

Responsibilities

• Manage and grow a portfolio of 25–50 existing customer accounts
• Build relationships and act as a trusted point of contact
• Support retention by helping customers find the right solutions for ongoing needs
• Identify opportunities to expand accounts across services, locations, or markets
• Re‑engage former customers and bring them back onto the platform
• Conduct regular outreach through phone, email, LinkedIn, and in‑person meetings
• Partner with internal teams to ensure a smooth customer experience
• Learn Downstream’s full catalog and match solutions to customer needs

Skills

Sales experience

Multi-location accounts

Consultative selling

Organization

Job description

Downstream is a marketplace platform transforming the waste and construction industries from the ground up. We’re on a mission to bring simplicity, transparency, and sustainability to two of the most essential — but often overlooked — sectors of our economy.

We make it easy for contractors, builders, and businesses to find and book critical services like dumpster rentals, hauling, site services, and equipment — all in a few clicks. No endless calls, no confusing pricing, no waiting around. Our platform connects customers with vetted, reliable providers so they can get what they need, when they need it.

We’re not just about convenience — we’re about impact. By streamlining logistics and digitizing the supply chain, we’re helping reduce waste, cut emissions, and build a cleaner, more sustainable future. Let’s build better, together.

About the role

We’re looking for an Account Manager to help support and grow relationships with existing Downstream customers. This is a great opportunity for someone with sales, customer success, or account management experience who wants to develop their skills in a fast‑paced, high‑growth environment.

You’ll work with current customers to help them get the most value from Downstream’s platform and services — focusing on retention, growth opportunities, re‑engaging past customers, and supporting customers across our full range of offerings, including site services, waste, and equipment solutions.

You’ll join a collaborative team, build strong client relationships, learn a consultative sales process, and grow your career in account management.

Downstream offers remote positions in the following states:

AZ, CO, FL, GA, KS, IA, MI, NC, SC, NE, MO, TX, PA. Employees local to Dallas, TX will be required to work out of our Richardson, TX headquarters on a hybrid basis.

What you’ll do

• Manage and grow a portfolio of 25–50 existing customer accounts
• Build relationships and act as a trusted point of contact
• Support retention by helping customers find the right solutions for ongoing needs
• Identify opportunities to expand accounts across services, locations, or markets
• Re‑engage former customers and bring them back onto the platform
• Conduct regular outreach through phone, email, LinkedIn, and in‑person meetings
• Partner with internal teams to ensure a smooth customer experience
• Learn Downstream’s full catalog and match solutions to customer needs

Role specifics

• Book of business capacity: $3M GMV / $800k net revenue
• Owned account types: full catalog — site services, waste, heavy equipment
• Weekly activity: 75–100 calls, 75 emails, 30 LinkedIn touches, 2–3 in‑person visits
• Core focus: upper mid‑market account management
• Primary ICP: multi‑regional retail general contractors and tenant build‑out firms

Who you are

• 3–5 years of sales experience
• Experience with complex, multi‑location accounts
• Strong in consultative selling
• Organized, accountable, and comfortable owning a revenue number

Compensation

Downstream is an equal opportunity employer. We consider all applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law.

• Medical, dental, and vision insurance
• 401(k) with a company match
• Company equity — be an owner in what we’re building
• Paid time off, paid holidays, and floating holidays