Account Manager

Hightouch; United States; Hybrid; USD 130,000 - 160,000; Full time

Job summary

Hightouch is seeking an experienced Account Manager in the United States to manage a portfolio of clients and ensure their satisfaction and retention. In this role, you will build strong relationships, drive contract renewals, and identify upselling opportunities while collaborating with various internal teams.

The ideal candidate will have over 4 years of experience in Account Management, particularly in SaaS, and a strong customer-first approach. Competitive compensation includes base salary and equity options.

Qualifications

• 4+ years in Account Management, preferably in SaaS.
• Proven track record of meeting or exceeding quotas.
• Strong financial acumen and contract management experience.

Responsibilities

• Build and maintain relationships with key stakeholders.
• Drive contract renewals and identify expansion opportunities.
• Collaborate with internal teams for client satisfaction.

Skills

Account Management

Communication Skills

Organizational Skills

Problem-Solving

Customer-Focused

Job description

About The Role

As an Account Manager, you will be the primary relationship owner for a portfolio of clients, responsible for ensuring they have an exceptional customer experience that drives successful renewals and expansion opportunities. You'll build strong relationships with key stakeholders, proactively address their needs, and serve as their trusted advisor throughout their journey with Hightouch. Your success will be measured by your ability to retain clients, grow their accounts, and position our solutions as essential to their business goals.

What You'll Do

• Build and maintain strong relationships with customer champions and key stakeholders
• Serve as the primary point of contact for all client concerns, needs, and strategic discussions
• Drive contract renewals and identify expansion opportunities through upselling and cross-selling
• Develop comprehensive understanding of client business goals and map our solutions to their needs
• Collaborate with internal teams to ensure seamless delivery and client satisfaction
• Maintain accurate client records and track contract updates, renewals, and account health
• Generate regular progress reports for clients and internal leadership
• Proactively address client challenges and develop tailored solutionsLead renewal meetings and participate in strategic business reviews
• Communicate expansion opportunities to the sales team and support deal progression

What We’re Looking For

• 4+ years of demonstrated success in Account Management, Renewal Management, Sales, or Customer Success, preferably in SaaS
• Proven track record of meeting or exceeding quotas and driving positive customer outcomes
• Experience managing retention and adoption for complex SaaS accounts
• Strong written and verbal communication skills with ability to present to various stakeholder levels
• Excellent organizational skills, attention to detail, and ability to manage multiple priorities
• Self-starter mentality with ability to work independently and collaboratively
• Strong problem-solving skills and process improvement mindset
• Financial acumen and experience with contract management
• Ability to adapt quickly to changing priorities and business needs
• Customer-first approach with focus on building long-term partnerships.

Compensation

The OTE range for this role is $130,000-160,000 annually. We also offer meaningful equity compensation in the form of ISO options and offer early exercise and a 10-year post-termination exercise window.

E-Verify Statement

Hightouch participates in E-Verify. After you join the team, we’ll verify your eligibility to work in the U.S. by submitting information from your Form I-9 to the Social Security Administration and, if needed, the Department of Homeland Security. This process happens post-hire only — we never use E-Verify to pre-screen applicants.