Account Manager

ECI Software Solutions; United States; On-site; USD 65,000 - 100,000; Full time

Job summary

ECI Software Solutions is seeking a results-driven software sales professional with experience selling to manufacturing customers. The role emphasizes building relationships, conducting outbound outreach, and driving the full sales cycle from lead to closure.

Strong communication and CRM skills are essential to succeed in this high-activity environment. The ideal candidate will demonstrate a consultative selling approach, manage multiple opportunities, and work effectively with the sales team to

Qualifications

• Proven track record of success in sales.
• Experience selling to manufacturing customers is highly desirable.
• Knowledge of manufacturing software is helpful but not required.
• Strong communication and interpersonal skills.
• Results-oriented mindset with a passion for exceeding sales targets.
• Ability to work independently and with a team.
• Proficiency in CRM software (Salesforce) and Microsoft Office Suite.
• Bachelor’s degree highly desirable.
• Sits for long periods; speaks for long periods during phone/online meetings.
• Software demonstrations may require long online meetings.

Responsibilities

• Develop a strong understanding of ECI products and services and communicate value to customers.
• Develop and nurture relationships with existing customers.
• Conduct outbound calls, emails, and virtual meetings to engage with customers and present software solutions.
• Collaborate with sales to identify opportunities and drive the sales process to closure.
• Use consultative selling to tailor solutions to client requirements and manage full sales cycle, including pipeline and contracts.
• Provide exceptional customer service as primary contact for inquiries and issue resolution.
• Maintain relationships to increase references and retain maintenance and support contracts.
• Log and report outreach in Salesforce with regular activity reports.
• Aim to meet or exceed monthly, quarterly, and annual sales quotas.

Skills

Proven track record of sales success

Manufacturing customer experience

Strong communication

CRM proficiency

Presentational / demos

Education

Bachelor’s degree

Tools

Salesforce

Microsoft Office

Job description

Job Description

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Develop a strong understanding of ECI products and services, and communicate the value to the customer base effectively.


• Develop and nurture relationships with existing customers within your customer base.


• Conduct outbound calls, emails, and virtual meetings to engage with customers, understand their business needs, and present our software solutions effectively.


• Collaborate closely with the sales team to identify opportunities, qualify leads, and drive the sales process from initial contact to closure.


• Leverage a consultative selling approach to articulate the value proposition of our manufacturing software products and tailor solutions to meet client requirements.


• Manage the full sales cycle, including pipeline management, negotiation, and contract closure, while consistently meeting or exceeding sales targets.


• Provide exceptional customer service and serve as the primary point of contact for customer inquiries, ensuring prompt resolution of issues and inquiries.


• Have a strong working relationship with your customers to increase references, keep customers on maintenance and support contracts, and help mitigate Churn.


• Consistently log and record each-and-every outreach made, in Salesforce, producing regular activity reports.


• Consistently meet or exceed monthly, quarterly and yearly sales quota goals in accordance with the strategic plan.


• Meet daily, weekly, and monthly quality communication goals in accordance with the strategic plan.

Job Description

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Develop a strong understanding of ECI products and services, and communicate the value to the customer base effectively.


• Develop and nurture relationships with existing customers within your customer base.


• Conduct outbound calls, emails, and virtual meetings to engage with customers, understand their business needs, and present our software solutions effectively.


• Collaborate closely with the sales team to identify opportunities, qualify leads, and drive the sales process from initial contact to closure.


• Leverage a consultative selling approach to articulate the value proposition of our manufacturing software products and tailor solutions to meet client requirements.


• Manage the full sales cycle, including pipeline management, negotiation, and contract closure, while consistently meeting or exceeding sales targets.


• Provide exceptional customer service and serve as the primary point of contact for customer inquiries, ensuring prompt resolution of issues and inquiries.


• Have a strong working relationship with your customers to increase references, keep customers on maintenance and support contracts, and help mitigate Churn.


• Consistently log and record each-and-every outreach made, in Salesforce, producing regular activity reports.


• Consistently meet or exceed monthly, quarterly and yearly sales quota goals in accordance with the strategic plan.


• Meet daily, weekly, and monthly quality communication goals in accordance with the strategic plan.

Qualifications And Requirements

• Proven track record of success in sales, preferably within the software or technology industry.


• Experience selling to manufacturing customers and a solid understanding of manufacturing processes and challenges is highly desirable.


• Knowledge of manufacturing software is helpful but not required.


• Strong communication and interpersonal skills, with the ability to build rapport and engage effectively with clients.


• Results-oriented mindset with a passion for exceeding sales targets and driving revenue growth.


• Ability to work independently as well as collaboratively within a team environment.


• Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite


• Bachelor’s degree highly desirable.


• Sit for long periods of time.


• Speak for long periods of time, as most interaction takes place via phone and online meetings.


• Perform software demonstrations (online) which may require 1 to 2 hours meetings without breaks.