Account Manager

Market Performance Group; United States; On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

Health benefits

401K

Unlimited PTO

Job summary

Market Performance Group seeks an Account Manager (Ecomm) to own client success, drive GTM strategies, and lead ecommerce programs with partners. You will manage schedules, deliverables, and client relationships while coordinating with internal teams to exceed expectations.

The role requires 5+ years in Amazon retail and 2+ years in ecommerce, digital marketing, and client management, with strong communication and analytical skills.

Qualifications

• 5+ years experience in Amazon retail or managing an Amazon business for a vendor is a must.
• 2+ years experience in ecommerce (Amazon or others)
• 2+ years experience in client or account management
• 2+ years experience in digital marketing/advertising
• Excellent communications skills
• Strong organizational and prioritization skills
• Bachelor's Degree or higher
• Experience with Excel, Word, PowerPoint, Outlook

Responsibilities

• Develop and execute growth-focused joint business plans with client, including strategy, marketing, content, and inventory.
• Proactively identify client needs and issues and drive solutions to completion.
• Understand client metrics related to growth, sales, inventory, content, marketing, and ROI.
• Coach and educate clients on key business drivers and inputs.
• Manage projects and deliverables effectively and on time.
• Collaborate with internal teams to set and track project timelines and inputs.
• Develop and maintain relationships with internal SMEs and partners.
• Communicate regularly with clients to understand business needs and priorities.
• Provide ecommerce advisory and education to clients.
• Execute analysis to inform recommendations and client deliverables.
• Monitor and understand clients’ competitive position in ecommerce.
• Stay up to date on industry best practices and trends.
• Deliver excellent customer service and oversee onboarding.
• Maintain quarterly business reviews and advocate for clients internally.
• Oversee the client onboarding process and ensure high-quality deliverables.

Skills

Amazon retail

Ecommerce management

Client management

Digital marketing

Communication skills

Team motivation

Spreadsheet analysis

Education

Bachelor's Degree or higher

Tools

Excel

Word

PowerPoint

Outlook

Job description

About Mpg

Market Performance Group (MPG) is a leading end-to-end, strategy & services omnichannel commerce agency focused on creating the best PATH FORWARD - from market strategy to in-market reality - for today’s fastest-growing consumer packaged goods (CPG) manufacturers. Over the years, we’ve built a strong reputation as a trusted partner and valuable resource to a broad range of companies, from Fortune 500 to Private Equity, in categories that include health & wellness, food & beverage, home and hardlines. We revel in the opportunity to guide our clients on their path forward, building and activating strategies that ensure success. Everything we do is driven by our unrelenting commitment to leverage our deep operational experience, unparalleled omnichannel expertise, and industry relationships to drive performance in today’s dynamic omnichannel marketplace.

Brief Description

Account Manager (Ecomm)

About Mpg

Market Performance Group (MPG) is a leading end-to-end, strategy & services omnichannel commerce agency focused on creating the best PATH FORWARD - from market strategy to in-market reality - for today’s fastest-growing consumer packaged goods (CPG) manufacturers. Over the years, we’ve built a strong reputation as a trusted partner and valuable resource to a broad range of companies, from Fortune 500 to Private Equity, in categories that include health & wellness, food & beverage, home and hardlines. We revel in the opportunity to guide our clients on their path forward, building and activating strategies that ensure success. Everything we do is driven by our unrelenting commitment to leverage our deep operational experience, unparalleled omnichannel expertise, and industry relationships to drive performance in today’s dynamic omnichannel marketplace.

At MPG, we value our people and their contributions; they are critical to building the MPG Brand. Our leadership team has significant experience driving topline revenue and bottom-line profit, having held senior operating roles at leading CPG manufacturers and retailers. Our highly regarded, seasoned team of 400+ strategy and commercialization professionals brings strong operational experience and a collaborative approach. All team members are singularly focused on providing clients with pragmatic, real-world market approaches, built on the strong consumer, category and marketplace insights needed to create sustainable, profitable brand growth.

Position Overview

The Ecommerce Account Manager is a business owner responsible for driving success for his/her clients. This includes managing project schedules and deliverables, working with clients to build successful go to market strategies, developing client relationships, executing programs with Ecommerce partners, and working with internal teams to ensure our services consistently exceed client expectations.

Key Responsibilities

• Develop and execute growth-focused joint business plans with client, to include strategy, marketing, content, and inventory.
• Proactively identify client needs and issues, identify solutions and see them through to completion.
• Possess a clear understanding and command of client metrics related to growth, sales, inventory, content, marketing, and ROI.
• Coach and educate clients on key business drivers and inputs.
• Be an excellent manager of projects and deliverables.
• Work closely with internal process owners to set, track, and manage project timelines, inputs, and outputs.
• Develop and maintain relationships with key internal SMEs and partners.
• Communicate regularly with clients to understand business needs and priorities.
• Regularly and clearly communicate with clients on project status and input requirements.
• Provide best in class Ecommerce advisory and education.
• Execute analysis to inform recommendations and client deliverables.
• Monitor and understand clients’ competitive situation within the eCommerce space.
• Stay up to date on industry best practices and trends.
• Deliver excellent customer service.
• Oversee the client onboarding process.
• Ensure engagement deliverables are high quality and error free.
• Maintain quarterly business reviews and objective meeting sessions with clients Advocate internally for clients.

Skills & Experience

5+ years experience in:

• Amazon retail (SVS or VM) experience, or experience managing an Amazon business for a vendor is a must

2+ years experience in:

• E-commerce (Amazon or others)
• Client or account management
• Digital marketing / advertising
• Excellent communications skills
• Strong organizational and prioritization skills
• Ability to self-motivate and work in a fast-changing business environment
• Experience motivating cross-functional team members to get the job done
• Willingness to roll up sleeves and dive into the details; a \"can-do\" attitude
• Comfortable in spreadsheets, reporting, and analysis
• Bachelor's Degree or higher
• Experience with Excel, Word, PowerPoint, Outlook..

Compensation

The expected base salary range for this position is $105,000 - $115,000 annually, depending on experience, skills, and qualifications. In addition to base salary, this position may be eligible for performance-based bonuses and other compensation programs.

Benefits

MPG offers a generous package of health benefits, including medical, dental, vision, STD/LTD, paid maternity/paternity leave and life insurance. Our compensation program provides market industry base salary, bonuses, and 401K. In addition to paid holidays, we reward an employee’s extra efforts through unlimited paid time off.

Diversity and Inclusion

MPG provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to ensuring that Diversity, Equity, Inclusion, and Belonging (DEI&B) are at the foundation of our culture. Through DEI&B, we embrace the beauty in all of the unique qualities of our employees, communities and clients. MPG’s DEI&B efforts empower us to collectively reach our full potential by fueling innovation, connection, and growth. We recognize the value of having a diverse and engaged team. We are an organization driven by PEOPLE. Our commitment to diversity, equity, inclusion, and belonging was born from our core values. We believe that by leveraging the unique perspectives and experiences of our employees, MPG can unlock more comprehensive, innovative, and long-standing results for both our client and retailer partners. As our journey continues to evolve, we have made intentional commitments to further champion DEI&B. The foundation of our pledge starts with our promise to each other, our clients, and the community.

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