Account Manager

OpenTrack; United States; On-site; USD 70,000 - 90,000; Full time

Job summary

A logistics technology company is seeking an Account Manager to help clients maximize their value from the OpenTrack platform. The ideal candidate has a freight background and 3-5 years of experience in client-facing roles. Responsibilities include managing client relationships, identifying business growth opportunities, and providing tailored solutions. A keen attention to detail and use of AI tools are also required. This position is based in the United States.

Qualifications

• 3-5 years of experience in a sales/account management or client-facing role.
• Ability to understand and address clients' current and future business goals.
• Impeccable attention to detail and passion for analyzing metrics.

Responsibilities

• Help clients grow their business and maximize value from OpenTrack.
• Serve as the main point of contact for clients.
• Build and nurture relationships with key stakeholders.

Skills

Freight background

Sales/account management experience

Comfortable using AI tools

Client-centric mindset

Attention to detail

Job description

Job Overview

At OpenTrack, we tackle the fragmented data and workflows of the trillion dollar logistics industry. Using real‑time data collected from hundreds of sources, we help customers keep their cargo moving efficiently, on time, and at a lower cost.

Our customers are iconic brands and major logistics companies worldwide. We are an international team with locations in Nashville, New York, and Europe, and our growing presence is centered at our Nashville HQ.

We value autonomy, curiosity, and a good time.

Position

Account Manager

Qualifications

• Freight background is a MUST
• 3‑5 years of experience in a sales/account management or client‑facing role
• Comfortable using AI tools and prompts; enjoys experimenting with AI tools
• Client‑centric mindset with a strong focus on delivering exceptional client outcomes
• Ability to understand and address clients' current and future business goals and challenges, translating them into relevant solutions and strategic account plans
• Deep curiosity and genuine interest in understanding clients' needs to provide tailored solutions using the OpenTrack platform
• Impeccable attention to detail, with a passion for analyzing metrics and identifying opportunities for improvement
• Strong business acumen and the ability to understand clients' financial requirements

Responsibilities

• Help clients grow their business and maximize the value they receive from OpenTrack by gaining a deep understanding of their supply chain operations and collaborating to find innovative solutions.
• Serve as the main point of contact for clients, ensuring a high level of professionalism and attention to detail in managing their experience.
• Build and nurture relationships with key stakeholders within client organizations to empower clients and strengthen their partnership with OpenTrack.
• Conduct regular meetings with clients to monitor account health, identify areas for improvement, and proactively address any concerns.
• Leverage knowledge of clients' businesses to identify and pursue upsell, cross‑sell, and renewal opportunities, contributing to the growth of OpenTrack and increased value for our clients.

Equal Opportunity Employer

We are proud to be an equal opportunity employer that values diversity within our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.