Account Manager

Emerge; United States; Remote; USD 55,000 - 85,000; Full time

Job summary

Huzzle is seeking a proactive Account Manager to oversee a growing portfolio of clients. You will strengthen relationships, improve retention, and drive product adoption while building long-term partnerships. This role requires strong communication, multitasking, and a client-first mindset.

You will collaborate with cross-functional teams, onboard new clients, and ensure ongoing value and satisfaction through strategic recommendations. This is a dynamic, remote role with global collaboration.

Qualifications

• 3+ years of experience in account management, customer success, or related client-facing roles.
• Strong communication and interpersonal abilities with a proven track record in client retention.

Responsibilities

• Manage a high-volume portfolio of client accounts and drive long-term satisfaction.
• Serve as primary point of contact for assigned clients and resolve inquiries promptly.
• Identify opportunities to expand accounts and drive growth through proactive engagement and strategic recommendations.
• Track account health indicators, identify churn risks, and implement retention strategies.
• Lead onboarding of new clients and ensure rapid value realization from the product or service.
• Collaborate with product and support teams to relay client feedback and drive improvements.
• Document client interactions and pipeline activity in the CRM.

Skills

Account management

Client relationships

Customer success

Communication

Data analysis

Job description

About Huzzle

At Huzzle, we connect talented B2B sales professionals with leading companies across the UK, US, Canada, Europe, and Australia. Our clients range from fast-growing startups and digital agencies to tech-driven businesses in industries such as SaaS, MarTech, FinTech, and EdTech. We match top sales talent with full-time, remote opportunities where they work directly as part of client teams, with ongoing support from Huzzle throughout their journey.

Role Type: Full-time

Engagement: Independent Contractor

Job Summary

We are looking for a proactive, detail-oriented Account Manager to oversee a diverse and growing portfolio of clients. In this role, you will focus on strengthening client relationships, improving customer retention, driving product adoption, and building long-term partnerships. This is a dynamic, fast-paced opportunity for a strong communicator who can effectively manage multiple accounts while delivering an exceptional client experience. You will play a key role in the team’s success by understanding client needs, aligning them with our solutions, and ensuring ongoing value and satisfaction.

Key Responsibilities

• Manage and strengthen relationships across a high-volume portfolio of client accounts, driving long-term satisfaction and retention.
• Serve as the primary point of contact for assigned clients, addressing queries and resolving issues promptly and effectively.
• Identify opportunities to expand accounts and drive growth through proactive engagement and strategic recommendations.
• Track account health indicators, identify potential churn risks, and implement proactive retention strategies.
• Lead the onboarding of new clients, ensuring a smooth transition and helping them realize value from the product or service as quickly as possible.
• Work closely with internal product and support teams to communicate client feedback, address concerns, and contribute to product and service improvements.
• Keep client interactions, account updates, and pipeline activity accurately documented in the CRM.

• At least 3 years of experience in Account Management, Customer Success, or a related client-facing role.
• Proven ability to manage a large portfolio of clients while maintaining high service standards and strong relationships.
• Excellent organizational and time-management skills, with the ability to prioritize competing demands in a fast-paced environment.
• Strong communication and interpersonal abilities, with a knack for building trust and rapport with clients.
• A demonstrated track record of achieving or exceeding client retention, satisfaction, and account growth targets.
• Strong analytical skills, with the ability to interpret data, identify trends, and communicate meaningful insights to stakeholders.

Work Remotely: Collaborate with international teams from wherever you are
Career Development: Explore opportunities with leading companies in SaaS, MarTech, and B2B services
Professional Network: Connect with a community of talented, high-performing sales professionals
Continued Support: Benefit from guidance and support from Huzzle throughout your placement journey
Flexible Compensation: Explore salary opportunities aligned with your experience, preferences, and career goals