Account Manager

CareXM; United States; A distancia; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Flex Spending/Health Savings Accounts

Vision insurance

Short Term Disability

Paid training

Paid time off

401(k) plan

Life insurance

Employee assistance program

A Day of service

Descripción de la vacante

CareXM is seeking an Account Manager to remotely manage key client relationships across the United States. You will act as a trusted advisor, coordinate with cross-functional teams, and drive retention and revenue growth while delivering value to healthcare clients.

The role requires a background in account management or sales, experience with large accounts, and strong communication skills to engage executives and clinical staff alike. Flexible schedules and paid training are offered.

Formación

• Bachelors degree required in a relevant field.
• 5+ years of sales and/or account management experience, including large/key accounts, preferred.
• Strong relationship development and executive communication skills.

Responsabilidades

• Manage needs of Key Accounts as client advisor and advocate.
• Maintain regular client communications and set expectations; conduct Weekly/Monthly meetings and Quarterly reviews.
• Collaborate with Sales, Customer Support, Training/Quality, Operations, IT, and Implementations to deliver services.

Educación

Bachelors degree

Herramientas

Salesforce

Descripción del empleo

CareXM is on a mission to lead the way in clinical triage and virtual care, and it all starts with our amazing team. We're building a supportive environment where your contributions and ideas truly matter.

That commitment means we value your growth through paid training and offer opportunities for remote roles and flexible schedules, because we understand that a fulfilling life extends beyond your work. Join us and be part of a company that prioritizes your development and well-being as we shape the future of healthcare.

Join the Team

Position:Account Manager

Location: Remote

Job Id:2026095

# of Openings:1

Job Title:Account Manager

Location: Remote

Summary: The primary responsibility of the Account Manager is to manage the needs of Key Accounts by acting as a client advisor and advocate. This strategic role strengthens the partnership between the company and the client and retains and grows revenue. Account Managers work closely with Sales, Customer Support, Training/Quality, Operations, IT, and Implementation teams, collaborating on product/service solutions and problem resolution, as needed. Responsibilities of the Account Manager include, but are not limited to, regular and consistent client communications, setting proper client expectations, preparing and delivering meaningful operational Weekly/Monthly meetings as well as Quarterly Executive Business Reviews, developing creative solutions for client concerns and needs, upselling available tools and solutions to meet client objectives, and effectively executing on promised deliverables.

Responsibilities:

• This individual will work directly with CareXM clients and internal teams to retain key accounts
• Responsible for retention and overall relationship management for an assigned number of the company’s key accounts
• Highly focused on value-driven interactions at every level of the organization: From C-Suite Executives to the nursing staff using the technology
• Strategic account planning that maps out a path for high customer satisfaction, revenue growth, and client referrals
• Work closely with healthcare professionals, having familiarity with clinical terms, processes, and procedures
• Deep knowledge and understanding of all products, tools, and services offered by CareXM
• Act as a trusted advisor and advocate
• Occasional travel to support client relationships and/or sales team
• Prepare and deliver informed Quarterly Business Reviews to Executive Team members, focused on value realization
• Coordinate and collaborate with multiple internal teams (Sales, IT, Implementations, etc.) to assure overall solid and consistent delivery of service to clients
• Lead and facilitate resolution of any client issue, change or enhancement
• Proactively work with clients to introduce and implement enhancements of services, when applicable
• Create meeting agendas, document meeting notes and client communications and develop creative solutions within a set scope of available options
• Communicate effectively with all internal teams regarding client changes and/or updates
• Frequent and effective contact with clients, particularly during periods of implementing upgrades/changes to account
• Operate as a subject-matter expert (SME) for best practices and policies, educate his/herself on industry trends and the impact to our customers

Qualifications:

• Bachelor’s degree, 5+ years of sales and/or account management experience required, and 2+ years of experience working with large accounts desired
• Previous experience working in the healthcare industry or with healthcare technology
• Strong relationship development and management skills
• High level of self-agency and empathy + ability to demonstrate extreme ownership over a dedicated set of accounts, supporting larger Hospice and Home Health organizations across the country
• Experience utilizing strategic account management practices
• Proven track record of managing and scaling high-value, enterprise-level client relationships.
• Exceptional communication skills with the ability to articulate complex ideas clearly to stakeholders at all levels, from frontline teams to executive leadership (C-suite)
• Ability to quickly learn key characteristics of new products/solutions and communicate the value of those solutions to customers
• Excellent problem resolution skillsAbility to develop and maintain relationships with C-Level executives
• Ability to establish oneself as a trusted advisor
• Ability to lead a diverse group in addressing customer needs
• Highly motivated and results-oriented
• Previous experience using Salesforce as the project reporting tool and forecasting method, preferred
• Ability to occasionally travel to support customers and/or industry conferences
• Health insurance
• Flex Spending/Health Savings Accounts
• Vision insurance
• Short Term Disability
• A Day of service (8 hrs to volunteer in addition to earned PTO)
• Paid training
• Paid time off
• 401(k) plan
• Life insurance
• Employee assistanceprogram

The salary range of $60,000 to $90,000 for this position will reflect the candidate’s final work location. Please note that the salary information is a general guideline only. CareXM considers factors such as (but not limited to) the scope and responsibilities of the position, candidate's work experience, education/training, key skills as well as market and business considerations when extending an offer.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Military friendly, and Veterans are encouraged to apply!