Account Manager

netvendor; United States; On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA, FSA, and DCFSA

401(k) with company match

Paid holidays and generous PTO

Job summary

NetVendor is seeking an Account Manager to serve as a primary point of contact for our clients, building strong relationships while managing day‑to‑day needs on our platform. You will collaborate with internal teams to resolve issues, drive retention, and translate client requirements into actionable improvements, with a focus on compliance data analysis and successful project implementations.

The role thrives in a fast‑paced, metric‑driven environment and offers opportunities to grow client

Qualifications

• High School diploma or GED required.
• 1-2 years of Customer Service experience preferred.
• Strong written and verbal communication skills essential.
• Solutions-oriented with creative problem-solving abilities.

Responsibilities

• Manage day-to-day communication with clients and internal teams to fulfill requests.
• Build and grow client relationships to ensure NetVendor delivers the right support.
• Maintain client relationships and ensure needs are met effectively.
• Address and resolve issues to ensure satisfaction and smooth operations.
• Align client expectations with company capabilities for realistic goals and outcomes.
• Collaborate with other departments to gather information for successful project delivery.
• Analyze compliance data to improve overall compliance rates.
• Perform additional duties as assigned.

Skills

Communication

Critical thinking

Time management

Relationship building

Education

High School diploma or GED

Tools

Microsoft Word

Excel

Outlook

Job description

About NetVendor

NetVendor is the leading solution for property management professionals seeking to simplify vendor relationships and streamline maintenance operations. Our comprehensive suite of software products empowers clients to ensure vendor compliance, optimize maintenance operations, and facilitate seamless bidding, all with a commitment to professionalism, precision, and trust.

About the Role

As an Account Manager at NetVendor, you will serve as one of the primary points of contact for our clients, building strong relationships while managing their day‑to‑day needs and ensuring their success with our platform. You will collaborate across internal teams to resolve issues, align client expectations with company capabilities, and drive client retention through proactive support and strategic problem‑solving. This role requires someone who thrives in a fast‑paced, metric‑driven environment and can balance multiple priorities while maintaining exceptional service standards. You will also play a key role in analyzing compliance data and working cross‑functionally to improve outcomes and deliver successful project implementations. If you are solutions‑oriented, enjoy building relationships, and excel at turning challenges into opportunities, this role is for you.

Essential Functions

• Manage day‑to‑day communication with our clients and collaborate with internal teams as needed to process client requests.
• Build relationships with our clients to ensure NetVendor is providing the right support to retain clients.
• Maintain and grow client relationships while ensuring their needs are met effectively.
• Address and resolve any issues or concerns that arise, ensuring satisfaction and smooth operations.
• Manage client expectations and align them with company capabilities to ensure realistic goals and successful outcomes.
• Work closely with other departments to gather information and ensure projects are delivered successfully.
• Analyze reports to pinpoint factors contributing to low compliance, with the objective of enhancing overall compliance rates.
• Additional responsibilities as assigned.

Requirements

• Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook.
• Basic level of experience with email and chat technologies.
• Solutions oriented with strong and creative critical thinking skills.
• Able to troubleshoot, problem solve, make logical decisions, and set priorities.
• Able to work effectively under pressure.
• Ability to work in a fast‑paced, metric‑driven environment with the ability to multi‑task.
• Strong written and verbal communication skills.
• Strong presentation skills, critical thinking skills, and the ability to work independently.
• Strong interpersonal skills, including active listening, providing and receiving feedback, setting expectations, etc.

Education/Experience

• High School diploma or GED.
• 1-2 years of Customer Service experience.

NetVendor’s Benefits Package

• Medical, dental, and vision insurance.
• HSA, FSA, and DCFSA.
• Long‑and short‑term disability insurance.
• Free basic life insurance.
• Generous paid time off policy.
• Paid holidays: 7 per year + 1 floating holiday.
• Maternity Leave.
• 401(k) with company match.
• Employee Assistance Program.

NetVendoris an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy or related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws.