Account Manager

GovDash; United States; Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Commission plan

Equity stake

Insurance: health/dental/vision

401K with match

Paid time off

Collaborative culture

Remote-friendly

Job summary

GovDash is seeking an Account Manager to own customer relationships after conversion and drive renewals and expansion across a growing book of business. You will become a product expert, train users, run business reviews, and collaborate with product and engineering to deliver value, all while maintaining CRM records.

In this role, you’ll nurture executive sponsors and daily users, identify risks, and surface opportunities for upsell across GovDash’s capture, proposal and contract management

Qualifications

• 2+ years in account management or similar post-sale role at a software company.
• 2+ years of proposal development and capture experience.
• Track record of owning renewals and expanding within a book.
• Familiar with government contracting and GovCon products.
• Strong analytical mindset with ability to read usage data.
• Excellent communication and interpersonal skills.
• Ability to manage multiple accounts with high prioritization.

Responsibilities

• Become a product expert across GovDash platform and workflows.
• Handle handoff from onboarding and build relationships across users.
• Own renewals and surface risks early.
• Identify and close expansions as use cases grow.
• Monitor adoption and conduct account-level training.
• Drive upsell including credits and new modules.
• Lead sessions via Teams to train and migrate customers.
• Run regular business reviews tying GovDash to customer success criteria.
• Share feedback with product and engineering teams and manage tickets.
• Maintain accurate CRM records.

Skills

Account management

Proposal development

Data analysis

Communication

Prioritization

Job description

GovDash helps businesses win and deliver government contracts that advance American interests.

Our AI platform is a single, secure, workflow-driven system for the full contracting lifecycle, from opportunity discovery and capture through proposal execution, award, and post-award operations.

In 2025 alone, GovDash customers won more than $5B in government contracts. We’ve raised $42M to move faster on product and scale GovDash nationwide.

The Role

Our Account Management team has a unique mission to help make government contractors more successful in their pursuits using GovDash.

GovDash is being rapidly adopted by companies across the country to redefine how their capture, proposal and contract teams go after opportunities. GovDash assists government contractors with capture, proposal development, contract management and more, all in one place. As an Account Manager, you will own the customer relationship after conversion. You will build relationships with the people using GovDash every day and keep them engaged so they get more out of the platform over time. You will carry the number for renewal and growth across your book.

What You’ll Do

• Become a product expert across our entire platform and understand how GovDash can be used to run workflows across capture, proposal development and contract management.
• Take handoff of newly converted accounts from Onboarding and build relationships across each one, from daily users to executive sponsors.
• Own renewals across your book, surfacing risks early and making the case for value well before the renewal date.
• Identify and close expansion as teams, use cases, and contract volume grows.
• Monitor adoption and act on it, including account level training when teams add users, change workflows, or pick up new features.
• Drive upsell into your accounts, including credits and new modules, as teams take on more of the capture and proposal lifecycle in GovDash.
• Have multiple customer sessions per today, held through Microsoft Teams to train, and help customers run workflows live, assist with migration efforts, and answer questions.
• Run regular business reviews that tie GovDash to customer success criteria, ensuring they get value from GovDash.
• Share feedback and issues from customer calls with product and engineering teams, creating and managing tickets.
• Maintain and update accurate records in CRM.

You Might Thrive Here If You:

• Thrive in ambiguity and work autonomously.
• Have exceptional organizational skills.

What We’re Looking For

• 2+ years in account management, customer success, another post sale role at a software company, or equivalent experience in another customer facing role.
• 2+ years of proposal development and capture experience.
• A track record of owning renewals and finding expansion inside an existing book of business.
• Familiar with government contracting, our products, and the problems they solve for our customers.
• Strong analytical mindset. You are comfortable reading usage data to understand account health and create action plans.
• Fantastic communication and interpersonal skills with the ability to explain complex concepts in a simple way.
• The ability to operate with high horsepower, be adept at frequent context switching and working on multiple customer accounts at once, and ruthless prioritization.

Nice to Have

• Prior experience in startups.
• Exposure to technical domains like AI or SaaS
• Prior experience in GovCon.
• Hands-on experience using AI tools to automate or enhance workflows

What We Offer:

• $80,000-$100,000 annualized salary based on experience
• Performance based commission plan
• Equity in a fast growing start up
• Health, dental, vision insurance
• 401K & company match
• Paid time off and holidays
• A collaborative and supportive team culture
• Flexible remote work arrangements