Account Manager

Ergeon; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

Ergeon is seeking an Account Manager to play a pivotal role in its Sales Department. This position will require guiding homeowners through property enhancements and leveraging a consultative sales process to ensure customer satisfaction. With a focus on building trust and delivering value, this is an excellent opportunity for those looking to grow in a tech-powered environment.

Benefits

Fully-paid bootcamp training

Birthday day off

Language classes

Noise-canceling headset

$400 Tech/Wellness/Learning fund

Stock options after 6 months

Flexible paid time off

Subsidized health insurance

Qualifications

• Ability to manage a high-volume sales pipeline.
• Experience in consultative selling techniques.
• Strong communication skills to build rapport.

Responsibilities

• Manage leads from qualification to service delivery.
• Apply consultative sales techniques to uncover customer needs.
• Collaborate with project managers for seamless service.

Skills

Consultative sales mindset

Persuasive communication

CRM tool management

Problem-solving

Tech-savvy

Job description

Our Upcoming Bootcamp Starts in July 2025
Shape the future with Ergeon!

As an Account Manager at Ergeon, you’ll step into a key position in the Sales Department focused on becoming a trusted advisor to residential homeowners. You’ll guide them through informed decisions about enhancing their properties, uncover challenges, and develop tailored solutions that deliver personal and property value. Through Ergeon’s consultative sales process, you’ll contribute to customer satisfaction and revenue growth.
Success in this role means building trust, mastering consultative selling, understanding the residential customer journey, and committing to continuous learning and improvement.

With over 350+ people in 40+ countries, Ergeon is a tech-powered outdoor living and construction company serving 40% of U.S. households. With 20,000+ home improvement projects completed and a stellar Net Promoter Score (NPS) of 73, we’re shaping the future of the home improvement industry.

• Manage leads from qualification to close to delivery of service.
• Conduct outbound communications, including calls, SMS, and email. Respond to inbound emails, texts, and phone calls.
• Apply consultative sales techniques (including SPIN) to uncover needs and build value.
• Build rapport and trust with customers by understanding their personal goals and property challenges.
• Connect customer needs to tailored solutions that enhance their property and lifestyle.
• Track and manage your pipeline using CRM tools, prioritizing follow-ups and closing activities.
• Coordinate with PMs and CSRs to deliver a seamless experience.
• Share customer insights and trends with the Sales Team Leader.
• Collaborate to refine our tools, training materials, and team processes.
• Contribute to knowledge sharing.

Must-haves

• Consultative sales mindset with exposure to both B2C and B2B environments.
• Proven ability to manage a high-volume sales pipeline with accuracy and follow-through.
• Structured sales framework expertise (SPIN or similar).
• Persuasive communicator who builds trust and navigates objections with empathy.
• Simplifies complex offerings and helps customers make informed decisions.
• Tech-savvy, able to juggle multiple tools (Slack, Gmail, Pipedrive, Meets, Frontapp, internal tools).
• Self-directed and focused while working remotely, even during ambiguity.

Nice-to-haves

• Experience as an account manager in a sales or customer success team.
• Exposure to both retail and remote sales environments.
• Comfortable working with structured workflows and process tools.
• Experience supporting clients through post-sale transitions.
• Ability to identify patterns and recommend process improvements.
• Familiarity with construction or home services industries.

What We Offer

• Compensation: $10/hour + bonus. Paid weekly via Upwork.
• Bootcamp: A fully-paid, immersive training program featuring 1-on-1 mentoring, hands-on practice, and teamwork to set you up for success.
• Immediate: Birthday day off and language classes.
• Post-Training: Free noise-canceling headset, $400 Tech/Wellness/Learning fund, and co-working budget.
• After 6 Months: Stock options, flexible PTO, and subsidized health insurance.
• Coverage window: Monday through Sunday, 7 AM Eastern Time to 8 PM Pacific Time.
• Your shift: 8 hours per day, 5 days per week, scheduled somewhere within the window above.
• Tools & Tech:

  To thrive in this role, you’ll need a professional-grade remote setup that meets these minimum requirements:

  Device & Performance
  • Processor
  • Windows (Intel): Core i5, 14th Gen or newer
    
    
  • Windows (AMD): Ryzen 5, 7000 Series or newer
    
    
  • Mac: Apple M1 Pro or newer — M4 (non-Pro) also accepted
    
    
  • Memory:
    
    
  • Windows: 16 GB DDR4 RAM
    
    
  • Mac: 16 GB unified memory (minimum)
    
    
  • Storage: 512 GB NVMe SSD
    
    
  • Graphics:
    
    
  • Windows: Integrated Graphics (Intel Iris Xe or AMD Radeon 680M or higher)
    
    
  • Display: Full HD (1920 x 1080)
    
    

  Software & OS

  • Windows 10/11 (64-bit)
    
    
  • Latest stable macOS
    
    

  Additional Setup

  • Stable internet: 10 Mbps upload / 20 Mbps download (minimum)
    
    
  • Noise-canceling headset with microphone
    
    
  • Power backup: 250–300W UPS
  • Access to 1.5 GB/day of data during outages

Take the leap and join us on this exciting journey!
Be part of Ergeon and elevate your career while making a meaningful impact.

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