Account Manager

Environment Control Service Group; Tucson (AZ); On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Weekly Pay

Healthcare

401(k)

Paid Time Off (PTO)

Company Vehicle Provided

Job summary

Environment Control in Tucson, AZ seeks an experienced Account Manager to oversee client portfolios, supervise site leaders, and ensure contract compliance across accounts. You will balance client relationships, quality control inspections, labor budgeting, and hands-on team leadership.

This full-time role requires 2–4 years in operations or account management, proficiency with management software, and a valid driver’s license.

Qualifications

• 2–4 years of operational management, account management, or supervisory experience in commercial janitorial, facilities, or property services.

Responsibilities

• Oversee customer portfolios and balance client relationships with contract requirements.
• Supervise site supervisors and unit managers; ensure safety, quality, and performance standards.
• Monitor daily labor hours and overtime; manage budgets and staffing to stay within hours.
• Track operations using software for daily ticket tracking, complaints, and equipment management.
• Identify client needs, scope projects, and provide estimates for additional services to enhance account value.

Skills

Account management

Leadership

Interpersonal communication

Tools

UKG

Management software

Job description

Location: Tucson, AZ and surrounding areas

Shift: Typically Monday – Friday, 8:00 AM – 5:00 PM (Requires mandatory rotating weekend coverage approx. every 3–4 weeks)

Pay: Salary Range $48-55,000.00 / yearly (Paid weekly on Fridays!)

Company: Environment Control

About Environment Control

At Environment Control, our mission is simple: It’s About Lives. We are dedicated to providing high-quality, dependable janitorial and facilities services across southern Arizona. We take pride in building stable careers, maintaining long-term customer relationships, and fostering clear career development across all levels of our workforce.

Role Overview

We are seeking an experienced and dedicated Account Managerto oversee customer portfolios, manage site supervisors, and ensure operational excellence across assigned accounts. In this role, you will balance client relationships, Quality Control inspections, labor budget tracking, and hands‑on team leadership to ensure full contract compliance and high retention.

What You’ll Do (Key Responsibilities)

• Customer Confidence & Quality Control: Conduct regular public relations visits, perform monthly site inspections and audits, and promptly address client feedback to ensure high retention.

• Team Leadership & Development: Train, mentor, and guide field supervisors and unit managers. Ensure proper uniform standards, safety compliance, and performance management in UKG.

• Budget & Labor Management: Monitor daily labor hours and overtime across assigned accounts. Allocate fill‑in personnel to guarantee every route is fully staffed while remaining within budgeted hours.

• Operations Tracking & Systems: Utilize operational software systems for daily ticket tracking, complaint resolution, equipment management, and key tracking.

• Ancillary Sales & Enhancements: Identify client needs, scope special projects, and provide estimates for additional services to improve account value and client satisfaction.

What We Are Looking For (Requirements)

• Experience: 2–4 years of operational management, account management, or supervisory experience in commercial janitorial, facilities, or property services (preferred but not mandatory).

• Tech Proficiency: Comfortable with management software, mobile apps, and digital task tracking.

• Leadership & Communication: Strong interpersonal skills to resolve customer concerns, motivate field teams, and collaborate transparently across internal channels.

• Reliability: Valid Driver’s License with a clean driving record. Ability to pass background checks and drug screenings.

• Schedule Flexibility: Ability to work Monday through Friday during daytime hours, with willingness to participate in mandatory weekend rotation (~every 3–4 weeks for short weekend checks).

Our Benefits Include:

• Weekly Pay: Get paid every single Friday via direct deposit.

• Comprehensive Benefits: Full‑time employees enjoy Healthcare, 401(k) retirement plan, and Paid Time Off (PTO).

• Company Vehicle Provided: Company vehicle supplied for business use with 100% company‑covered fuel and maintenance.