Field Support Engineer

Solarus Technologies; New York (NY); On-site; USD 60,000 - 80,000; Full time

Job summary

Solarus Technologies is seeking an experienced IT professional for a client-facing role in a dynamic MSP environment in Westchester County. You will travel to client sites to assess, design, implement, and support IT systems while delivering measurable ROI and high-quality service.

Responsibilities include audits, backups, documentation, and end-user training, with a focus on improving performance, security, and reliability across client and in-house systems.

Qualifications

• MSP environment experience required.
• Strong understanding of systems planning and deployment.
• Familiarity with cloud platforms and monitoring tools.
• Excellent communication and organization skills.

Responsibilities

• Assess and improve client systems performance and efficiency.
• Design and conduct server/security audits, backups, and recovery plans.
• Create and maintain up-to-date system documentation and service records.
• Ensure in-house and client systems are compatible and optimized.
• Conduct system testing and facilitate end-user reviews.
• Monitor performance and provide regular reporting and analytics.
• Train end users on new and modified systems.
• Research new technologies and make ROI-based recommendations.
• Perform on-site client visits to install, maintain, and support IT systems.
• Review and approve work by Help Desk Analysts.
• Serve as escalation point for complex issues.

Skills

MSP experience

IT systems design

Cloud platforms

Client service

Project management

Communication skills

Analytical skills

Troubleshooting

Documentation

Tools

Remote monitoring tools

Ticketing systems

Backup solutions

Job description

At Solarus Technologies, we’re not just looking to fill a seat—we’re looking for the right partnership where both you and the company thrive. We value every team member’s input, welcome diverse opinions, and create a collaborative environment built on trust, respect, and growth.

Here’s what sets us apart:

• Growth & Development: We invest in your learning, certifications, and career goals.
• Make an Impact: Build strong relationships and deliver high-quality IT support that makes a difference.
• Team Culture: Your ideas matter—every voice is heard and valued.
• Work-Life Balance: We respect your time inside and outside of work.
• Stability & Success: Join a growing company with a strong foundation and a bright future.

At Solarus Technologies, you’ll do more than work—you’ll grow, thrive, and be part of a company that truly values people.

We’re seeking an experienced IT professional to join our growing team. This is a client-facing role for someone who thrives in a dynamic MSP environment and is looking to make a real impact.

This role will require regular travel throughout the Westchester County area visiting client sites.

Responsibilities

• Assess and improve the performance and efficiency of client systems
• Design and conduct server/security audits, system backups, and recovery plans
• Create and maintain up-to-date system documentation and service records
• Ensure in-house systems and client systems are compatible and optimized
• Conduct thorough system testing and facilitate end-user reviews
• Monitor performance and provide regular reporting and analytics
• Train end users on new and modified systems
• Research new technologies and make recommendations based on ROI and business needs
• Perform on-site client visits to install, maintain, and support IT systems and networks
• Review and approve work completed by Help Desk Analysts
• Serve as an escalation point for complex issues

Qualifications

• Proven experience designing, implementing, and supporting IT systems in an MSP environment
• Strong understanding of systems planning, deployment, and software management best practices
• Familiarity with cloud platforms, remote monitoring tools, and ticketing systems
• Excellent communication skills – both technical and user-friendly
• Strong project management and organizational skills
• Self-motivated with excellent analytical and problem-solving abilities
• Ability to work under pressure, prioritize tasks, and adapt to client needs
• Strong client service orientation and the ability to build trust with end users
• Collaborative team player who thrives in a fast-paced environment

Compensation is based on experience. The range is broad, 60-80k.