Account Manager

Empirical360; Town of Florida (NY); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

401k with company match

PTO and paid holidays

Team meet-ups

Remote-first culture

Job summary

Empirical360 is a legal marketing firm helping family law firms nationwide with PPC/Google Ads, SEO, social media, and other digital marketing strategies. We are growing and seeking an Account Manager who excels at building relationships, translating performance into clear client conversations, and spotting growth opportunities for each account.

This salaried role includes bonus potential based on personal and company KPIs, remote flexibility, and opportunities for monthly team meetups and

Qualifications

• 1-2+ years of experience in account management, client services, or a related client-facing role.
• Comfortable interpreting marketing performance data (leads, cost per acquisition, ROI) and explaining it in plain language.
• A personable, confident communicator — clients should feel like they're in good hands.
• Strong organizational skills and comfort working across multiple internal tools (Asana, Slack, CRM platforms).
• Open to giving and receiving direct feedback to keep client accounts running smoothly.
• Willing to be a team player and collaborate closely with internal marketing specialists.

Responsibilities

• Serve as the primary point of contact for an assigned book of family law firm clients.
• Run recurring marketing update calls, presenting performance data and strategic recommendations in clear, non-technical language.
• Translate client requests and feedback into clearly-scoped internal tasks, routing them to the correct internal team (web, content, ads, video, SEO).
• Proactively monitor account performance and flag opportunities or issues before the client has to.
• Build long-term trust with clients so they see us as a strategic partner, not just a vendor.
• Collaborate closely with internal specialists to ensure deliverables are accurate, on time, and aligned with each client's goals.
• Handle day-to-day client communication (email, Slack, calls) with a fast, professional turnaround.

Skills

Account management

Client communication

Data interpretation

Cross-functional collaboration

Tools proficiency

Tools

Asana

Slack

CRM platforms

Job description

Empirical360 is a legal marketing firm specializing in empowering law firms nationwide, enabling them to foster client connections and elevate their practices. With our expertise in pay-per-click marketing (PPC/Google Ads), search engine optimization (SEO), social media marketing, and various digital marketing approaches, we pave the way for the firm's success. Headquartered in Tampa, Florida, we primarily operate virtually, prioritizing seamless accessibility for our clients, regardless of their location.

Our Values:

• Empirical Candor
• Relentless Pursuit Of Perfection
• Excellence Through Attention
• Accelerating Value Creation
• Extreme Ownership

About the Role

Our company is growing, and we are seeking an Account Manager to join our growing team! We are seeking someone who thrives on building relationships, translating marketing performance into clear, confident client conversations, and proactively spotting opportunities to grow each account. This is a salaried position with bonus potential based on individual and company performance KPI's.

Responsibilities

• Serve as the primary point of contact for an assigned book of family law firm clients.
• Run recurring marketing update calls, presenting performance data and strategic recommendations in clear, non-technical language.
• Translate client requests and feedback into clearly-scoped internal tasks, routing them to the correct internal team (web, content, ads, video, SEO).
• Proactively monitor account performance and flag opportunities or issues before the client has to.
• Build long-term trust with clients so they see us as a strategic partner, not just a vendor.
• Collaborate closely with internal specialists to ensure deliverables are accurate, on time, and aligned with each client's goals.
• Handle day-to-day client communication (email, Slack, calls) with a fast, professional turnaround.

Qualifications

• Demonstrate that you can manage multiple client relationships simultaneously without dropping details.
• 1-2+ years of experience in account management, client services, or a related client-facing role.
• Comfortable interpreting marketing performance data (leads, cost per acquisition, ROI) and explaining it in plain language.
• A personable, confident communicator — clients should feel like they're in good hands.
• Strong organizational skills and comfort working across multiple internal tools (Asana, Slack, CRM platforms).
• Open to giving and receiving direct feedback to keep client accounts running smoothly.
• Willing to be a team player and collaborate closely with internal marketing specialists.

Reports To:

Founders / Leadership

Availability:

• Able to work Monday - Friday 8:30 AM - 5 PM EST
• This is a remote role
• Able once a month for meet ups, team lunches or trainings

Pay range and compensation package

• Competitive salary and annual bonuses based on individual & company performance
• Enroll in our 401k Plan from day one with a 4% company match up to a $5,000 annual match
• Fun monthly company meet-ups so you can meet and socialize with our team!
• PTO and Paid Holidays
• And many other fantastic benefits!

Equal Opportunity Statement:

We are committed to diversity and inclusivity.