Account Manager

ATRA; Tempe (AZ); Hybrid; USD 60,000 - 72,000; Full time

Benefits offered by this job

Revenue sharing

Lifetime Fitness stipend

Paid holidays

Career progression

Professional development

Team travel (10–15%)

Health, dental, vision insurance

401(k) + match

Catered lunches

Job summary

ATRA is a leading paid media agency looking for an Outlier who thrives in a high-performance environment and wants to become one of the best in the industry. You will manage day-to-day client relationships, coordinate strategies across Paid Media, Creative, CRO, Strategy and MarTech, and communicate performance and recommendations to stakeholders.

You will join a team that values growth, rewards achievement with bonuses, and supports professional development with certifications and industry

Qualifications

• 1–3 years in account management or client services at a digital marketing agency or in-house
• Strong understanding of digital marketing and paid media
• Experience with project management tools (ClickUp, Asana, Monday.com, Teamwork)

Responsibilities

• Own day-to-day client relationships, primary contact, ensure exceptional communication and client satisfaction
• Coordinate multiple client projects across Paid Media, Creative, CRO, Strategy and MarTech
• Understand client businesses, goals and KPIs; communicate strategy and performance to stakeholders
• Lead client meetings with agendas, performance updates and next steps
• Translate discussions into actionable items and follow-ups in ClickUp
• Assign and track projects, deadlines; identify roadblocks early
• Problem solve client requests and gather feedback to improve satisfaction
• Contribute to evolving processes and standards at ATRA

Skills

Digital marketing

Paid media

Client services

Communication

Project coordination

Tools

ClickUp

Asana

Monday.com

Teamwork

Job description

Drive Client Success at a Leading Paid Media Agency

At ATRA, we believe great people create extraordinary results. Consistently recognized as a top paid media agency with multiple awards across Search Engine Land, US Search Awards, Google Partners and Clutch.co, including 2025 PPC Agency of the Year, ATRA is a Google Premier Partner, placing us among the top 3% of U.S. agencies for Google Ads.

We’re looking for an Outlier: someone who thrives in a high-performance environment, pushes beyond “good enough” and wants to become one of the best in the industry. If you’re hungry to learn, ready to innovate and want your work to have a direct impact on client success, you’ll fit right in.

This is your opportunity to accelerate your career in client services, account management and digital strategy while joining a team that invests in your growth and celebrates your wins.

Why ATRA

We don’t just drive client success. We build careers. At ATRA, you’ll get:

• Revenue sharing + annual bonuses for agency and team success
• Life Time Fitness membership stipend (often covers you + spouse, depending on location)
• 1-week paid holiday break from Christmas Eve through New Year’s
• Structured career progression to Senior Account Manager and beyond
• Professional development through certifications, conferences and digital courses
• Opportunities to travel for client meetings and industry events (approximately 10–15%)

What You’ll Do

• Own day-to-day client relationships, serving as the primary point of contact and ensuring exceptional communication, organization and client satisfaction
• Coordinate multiple client projects and strategies across Paid Media, Creative, CRO, Strategy and MarTech teams, ensuring quality deliverables and seamless execution
• Understand client businesses, goals and KPIs and effectively communicate strategy, performance and recommendations to a variety of client stakeholders
• Lead client meetings, including preparing agendas, communicating performance and project updates and ensuring clear next steps and expectations
• Translate client and internal discussions into accurate action items, organized follow-ups and detailed tasks in ClickUp
• Assign, track and follow up on projects, deliverables and deadlines, proactively identifying potential roadblocks before they impact the client
• Problem solve client requests and issues while consistently gathering feedback to strengthen client satisfaction and retention
• Contribute to ATRA’s evolving processes, procedures and standards with an ability to identify opportunities for improvement

What We’re Looking For

• 1–3 years of experience in a similar Account Management or Client Services role at a digital marketing agency, or comparable in-house experience
• Strong understanding of digital marketing and paid media
• Experience with project management software such as ClickUp, Asana, Monday.com, Teamwork or similar
• Exceptional attention to detail, organization and ability to manage information across multiple clients and functions
• Strong interpersonal, written and verbal communication skills with confidence communicating directly with clients
• A driven and passionate learner who takes ownership, follows through and strives to improve each day
• Ability to work collaboratively, solve problems, show tenacity and maintain a positive attitude
• Dedication to delivering exceptional client service at a consistently high standard
• Did we mention attention to detail? If you get to this point in the job posting, please mention that you’re an Outlier in your initial interview
• Ability to join us in our Tempe office, with a remote day available after 90 days of successful employment
• $60,000-$72,000 annual salary, depending on experience
• Competitive PTO + 1-week holiday break + paid holidays
• Health, dental and vision insurance
• 401(k) + company match
• Revenue sharing + annual and team bonuses
• Life Time Fitness gym membership stipend
• Ergonomic sit/stand desk + Mac or PC laptop (your choice)
• Bi-weekly catered lunches & monthly team-building outings
• Professional development and structured career progression
• A collaborative, Outlier-driven culture where high standards and innovation thrive