Account Manager

City Wide Facility Solutions of St. Louis; St. Louis (MO); On-site; USD 60,000 - 110,000; Full time

Benefits offered by this job

60k–110k compensation

Car allowance $500/mo

Health Insurance

401K with 4% Employer Match

Disability Insurance

Company Cell Phone

Surface Pro Tablet

Advancement Opportunities

Job summary

City Wide Facility Solutions St. Louis, named a “Best Places to Work STL 2025,” is growing and we’re seeking a driven, client focused Account Manager. The role emphasizes nurturing client relationships and coordinating service needs with field staff in the St. Louis area.

The ideal candidate will have 2–3 years of account management experience, handling site visits, upselling, and contract negotiations while ensuring high client satisfaction and top-quality service.

Qualifications

• 2–3 years of account management experience.
• Ability to nurture client relationships and coordinate service needs.
• Strong negotiation and communication skills.

Responsibilities

• Manage all aspects of assigned client relationships to retain and grow accounts.
• Develop service strategies and schedules tailored to each client.
• Negotiate agreements and determine pricing, staffing, and logistics.
• Oversee contractor relationships and contract terms.
• Ensure quality service through inspections and follow-through.
• Direct night managers to execute client strategy.
• Escalate issues to the Director of Operations and communicate with clients.
• Schedule non-routine client facility activities.

Skills

Client relationship management

Contract negotiation

Upselling

Pricing & staffing

Quality control

Team leadership

Communication

Job description

City Wide Facility Solutions St. Louis, named a “Best Places to Work STL 2025” is growing and we’re seeking a driven, client focused Entry-level Account Manager. City Wide Facility Solutions is the largest management company in the building maintenance industry, facilitating janitorial and more than 20 additional maintenance services for every client. But we do more than just manage maintenance services for commercial facilities – we pride ourselves on being a partner that helps save time and solve problems! Our mission at City Wide is to create a ripple effect by positively impacting the people and communities we serve.

Objective

The Account Manager or Facility Solutions Manager (FSM) is responsible for nurturing client relationships and overseeing the service needs in an assigned territory in the St. Louis area. The ideal candidate will have 2-3 years of account management experience. This position provides field support including – training, support and guidance with new clients, trouble-shooting customer requests, coordinating site visits, and developing long-term relationships with clients and contractors. Additional responsibilities include upselling, negotiating contracts, and always ensuring quality service and striving for high client satisfaction.

Essential functions

• Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or products.
• Formulate and manage an effective service strategy and schedule tailored to each client.
• Negotiate and enter into agreements with clients for additional services. Determine pricing, staffing, and logistics.
• Manage all contractor relationships including pricing and other contract terms, develop service specifications, client and contractor compliance, and add and/or replace contractors as necessary.
• Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all commitments to clients.
• Direct night managers, ensuring the client’s strategy is executed and all services are performed correctly.
• Promptly address and effectively communicate all client issues with contractors and the Director of Operations.
• Schedule each non-routine activity in client facilities.
• Notify sales executives of potential accounts in your territory, especially new construction.
• Discuss quality control surveys with your clients and encourage them to take the time to respond when they are received.

Compensation Package

• $60,000 - $110,000 - all in compensation- including commissions and bonuses
• $500 per month car allowance
• Health Insurance (100% Paid by Company)
• 401K with 4% Employer Match
• Short-Term/Long-Term Disability (100% Paid by Company)
• Company Cell Phone
• Company Surface Pro Tablet*
• Eligible for Chairman's Club awards
• Opportunity for Advancement

What’s Great About Working at City Wide

• Finalist in \"Best Places to Work STL 2025\"
• Work in a fast-paced, growing organization
• See how your job directly impacts the company
• Build positive relationships in our strong company culture
• Help businesses in your local St. Louis community

Love The People You Work With

In a typical week, you’ll likely spend more time with your coworkers than your own family so it’s important to love the people you work with. Our team members make our culture what it is, so we seek out amazing candidates to help foster the work environment we are so proud of.