Account Manager

Sure Steel; South Weber (UT); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Career development opportunities

People-first culture

Job summary

Sure Steel is looking for an Account Manager to support and grow its existing client base nationally. This role involves deepening relationships, providing excellent service, and enhancing value within long-term accounts.

The ideal candidate will manage client communications, identify opportunities for growth, and work closely with project teams. Candidates must have a strong background in construction or client services, be highly organized, and possess excellent communication skills.

Qualifications

• 3+ years of experience in construction, client services, account management, or project coordination.
• Strong understanding of the construction or steel erection industry preferred.
• Excellent relationship-building and interpersonal communication skills.

Responsibilities

• Maintain and grow existing client relationships through regular communication.
• Identify new opportunities within current accounts for repeat business.
• Act as the primary contact between Sure Steel and assigned clients.

Skills

Client relationship management

Communication skills

Project management

CRM proficiency

Organizational skills

Problem solving

Tools

Microsoft Office

CRM platforms

Job description

Position Summary

We are seeking a relationship-focused Account Manager to support and grow Sure Steel’s existing client base nationally. This role is ideal for someone who thrives on deepening relationships, providing excellent service, and expanding value within long-term accounts. The Account Manager works closely with project teams, estimators, and clients to ensure satisfaction, repeat business, and continuous improvement.

Qualifications

• Mantain and grow existing client relationships through regular communication and account reviews
• Identify new opportunities within current accounts to increase scope or repeat business
• Act as the primary point of contact between Sure Steel and assigned clients throughout the project lifecycle
• Coordinate with Estimating, Preconstruction, and Project Management to deliver consistent service
• Monitor project health and client satisfaction; anticipate issues and proactively resolve concerns
• Track account activity and engagement in CRM system and prepare regular reports
• Support cross-sell and up-sell strategies based on client needs and Sure Steel capabilities
• Focused on long-term account growth, retention, and client satisfaction
• Works with existing clients, not cold leads or prospecting
• Measured by repeat work, upselling, and relationship strength
• Partners closely with the Business Development (BDM) team for strategic account planning
• 3+ years of experience in construction, client services, account management, or project coordination.
• Strong understanding of the construction or steel erection industry preferred.
• Excellent relationship-building and interpersonal communication skills.
• Highly organized, accountable, and solution oriented.
• Proficient in Microsoft Office and CRM platforms.
• Willingness to travel to client meetings and job sites as needed.
• Must pass a pre-employment drug screen and background check.

What We Offer

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid company holidays
• Career development and training opportunities
• A people-first culture built on performance, trust, and respect

Sure Steel, Inc. is an equal opportunity organization.

We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.

Core Values: Ability, Integrity, Benevolence, Safety, Continuous Improvement, and Environmental Responsibility