Account Manager

Empowered Staffing; Skokie (IL); On-site; USD 68,000 - 90,000; Full time

Job summary

Empowered Staffing is partnering with a well-established, family-owned insurance agency serving Chicagoland for over 50 years. They are seeking an Account Manager to manage a book of business, build strong client and carrier relationships, oversee renewals and proposals, and deliver exceptional service to mid-market employee benefits clients.

In this role you will coordinate activities across multiple lines of coverage, lead the renewal and RFP processes, and present benefit options to drive

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum 2 years in employee benefits agency experience.
• Experience managing mid-market groups.
• Self-funded benefits experience is a plus.
• Ability to obtain and maintain state insurance licenses.
• Strong client relationship management and consultative communication skills.
• Excellent organizational, project, and time management abilities.
• Able to prioritize multiple projects in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Professional written and verbal communication.
• Ability to work independently while collaborating with internal teams.

Responsibilities

• Build and maintain relationships with clients, carriers, and stakeholders.
• Manage day-to-day service activities for an assigned employee benefits book.
• Coordinate client activities across multiple lines of coverage.
• Understand client goals and recommend solutions for retention.
• Lead the renewal process with competitive quotes and options.
• Manage the RFP process and keep clients informed at each stage.
• Guide benefit plan recommendations and renewal decisions.
• Coordinate implementation of new benefit products and services.
• Lead rollout meetings, enrollments, and presentations.
• Collaborate with producers, account executives, and internal teams to deliver service.
• Monitor timelines and ensure deliverables are on schedule.
• Maintain timely communication with clients, carriers, vendors, and teams.
• Support CRM and agency management systems usage.
• Stay current on employee benefits trends and regulations.

Skills

Client relationship management

Consultative communication

Organizational skills

Project management

Time management

Prioritization

Problem-solving

Decision making

Written and verbal communication

Team collaboration

Education

Bachelor's degree

Tools

CRM software

Agency management systems

Job description

Empowered Staffing is partnered with a well-established, family-owned insurance agency that has been serving businesses and individuals throughout the Chicagoland area for over 50 years.

They are looking for an Account Manager to manage a book of business, build strong client and carrier relationships, oversee renewals and proposals, and deliver exceptional service to mid-market employee benefits clients.

What You'll Be Doing:

• Build and maintain strong relationships with clients, insurance carriers, and key stakeholders.
• Manage day-to-day service activities for an assigned book of employee benefits business.
• Coordinate all client-specific activities across multiple lines of coverage.
• Develop a thorough understanding of each client's goals and recommend solutions that drive long-term retention.
• Lead the proposal and renewal process by obtaining competitive carrier quotes and negotiating coverage options.
• Manage the RFP process while ensuring clients are informed throughout each stage.
• Guide clients through benefit plan recommendations and renewal decisions.
• Coordinate the implementation of new benefit products and services.
• Lead client rollout meetings, enrollment sessions, and benefit presentations.
• Partner closely with producers, account executives, and internal team members to deliver exceptional client service.
• Monitor project timelines and ensure all deliverables are completed accurately and on schedule.
• Maintain timely communication with clients, carriers, vendors, and internal teams.
• Assist with maintaining CRM and agency management systems.
• Stay current on employee benefits trends, compliance changes, and industry regulations.

Required Skills & Experience:

• Bachelor's degree or equivalent combination of education and experience.
• Minimum 2 years of employee benefits agency experience.
• Experience managing mid-market groups.
• Self-funded benefits experience is a plus.
• Ability to obtain and maintain all required state insurance licenses.
• Strong client relationship management and consultative communication skills.
• Excellent organizational, project management, and time management abilities.
• Ability to prioritize multiple projects in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Professional written and verbal communication skills.
• Ability to work independently while collaborating effectively with internal teams.