Account Manager

The Sales Floor; San Francisco (CA); On-site; USD 180,000 - 220,000; Full time

Benefits offered by this job

Equity

Job summary

The Sales Floor is hiring its founding account manager in San Francisco to drive revenue from existing customers, negotiate upgrades, and expand across locations. You will own critical relationships with business owners and operators, run regular check-ins, and collaborate on pricing and packaging with the founders.

You will leverage your background in B2B SaaS sales, carry a quota, and actively upsell and cross-sell to grow the current customer base while shaping the account management playbook

Qualifications

• Experience in B2B SaaS sales with quota ownership.
• Proven ability to upsell and expand within existing accounts.
• Comfortable running product demos and negotiating upgrades.

Responsibilities

• Own expansion and upsell revenue from existing customers.
• Run regular check-ins with business owners, operators, and technicians.
• Identify new use cases, teams, and locations ready to adopt the product.
• Demo new features and drive deeper adoption across accounts.
• Negotiate upgrades, renewals, and multi-location deals.
• Partner with the founders on pricing, packaging, and expansion strategy.
• Bring customer feedback directly into product and go-to-market decisions.

Skills

B2B SaaS

Quota

Upsell & expansion

Demo skills

AI tools

Tools

ChatGPT

Claude

Codex

Job description

We're partnering with an early-stage AI startup in the home services space to help them hire their Founding Account Manager.

WE WORK 6 DAYS A WEEK

The company is building AI-powered tools that help home service businesses — HVAC, plumbing, electrical, roofing, general contracting — work faster, sell better, and cut through the operational chaos that slows them down every day. Well-funded, based in San Francisco, and building their sales team from scratch.

This is not a customer support role where you babysit accounts and send check-in emails.

We're looking for someone who knows how to grow revenue from existing customers and isn't afraid of carrying a real number.

What You'll Do:

• Own expansion and upsell revenue from existing customers
• Run regular check-ins with business owners, operators, and technicians
• Identify new use cases, teams, and locations ready to adopt the product
• Demo new features and drive deeper adoption across accounts
• Negotiate upgrades, renewals, and multi-location deals
• Partner with the founders on pricing, packaging, and expansion strategy
• Bring customer feedback directly into product and go-to-market decisions

Who We're Looking For:

This is your second sales or account management role. You've already been in the trenches somewhere and you're ready to own something bigger.

We want someone with AE, SDR, CSM, or AM experience who has been on the revenue side of the business — whether that's closing deals, building pipeline, managing accounts, or upselling and expanding existing customers.

Ideally:

• You have experience in B2B SaaS, SMB sales, vertical SaaS, home services, construction, or field service
• You've carried a quota, hit a number, or grown revenue from existing accounts — not just maintained them
• You have experience upselling, cross-selling, or expanding accounts into new locations, teams, or use cases
• You're comfortable running demos, negotiating upgrades, and having real commercial conversations with business owners
• You follow up relentlessly and keep a clean, accurate pipeline
• You use AI tools daily — ChatGPT, Claude, Codex — and you're excited about building with them
• You want to build the account management playbook from scratch, not walk into one that's already written
• You're organized, competitive, and resilient

This Role Probably Isn't For You If:

• You want a mature customer success org with defined playbooks and no sales quota
• You prefer pure account management without an upsell or revenue goal
• You don't like outbound-style follow-up and commercial conversations
• You need a lot of structure before taking action
• You're looking for a low-intensity role

Compensation:

$200K OTE + uncapped commission + meaningful early-stage equity

Location:

This is a chance to be the first account manager at a funded AI startup and define how they grow revenue from existing customers. You'll work directly with the founders, own a real revenue number, and shape the expansion playbook from day one.