Account Manager

Guardian Pharmacy, LLC; San Diego, Northern (CA, KY); Hybrid; USD 55,000 - 63,000; Part time

Benefits offered by this job

Medical, Dental and Vision

401(k) with company match

Health Savings Accounts

Paid holidays and sick days

Generous vacation benefits

Job summary

Guardian Pharmacy, LLC is seeking an Account Manager to serve as the primary contact for Northern California facilities, focusing on building trust, solving problems, and ensuring high-quality pharmacy services. This role supports onboarding, training, and ongoing customer success with flexibility for remote work and travel within the East Bay area.

The position starts part-time at 20 hours/week with potential to grow to full-time, offering competitive compensation and a comprehensive rewards

Qualifications

• High school diploma or equivalent required.
• 3+ years of related experience in long-term care pharmacy or institutional setting.
• Valid driver's license with clean driving record.
• Strong computer skills including Microsoft Office and internet-based systems.
• Demonstrated customer service, troubleshooting, and problem-solving skills.
• Ability to work independently and manage deadlines.

Responsibilities

• Serve as the primary point of contact for assigned Northern California facilities.
• Partner with pharmacy operations to resolve service issues and keep clients informed.
• Build trust with facility leadership and staff through responsive support and expertise.
• Support new facility onboarding including data collection, eMAR support, QA, and coordination with internal teams.
• Conduct training and education for facility staff on pharmacy systems and regulatory requirements.
• Prepare for and participate in business reviews with facility leadership to discuss service and opportunities.
• Maintain accurate client activity, contacts, tasks, and follow-up in Salesforce CRM.
• Assist with local relationship-building and business development initiatives as needed.

Skills

Customer service

Troubleshooting

Problem-solving

Deadline management

Education

High school diploma or equivalent

Bachelor's degree

Tools

Microsoft Office

Outlook

eMAR

Salesforce

Job description

## Account ManagerApply: Remote: San Diego, California: Part time: Posted Today: R16226San Diego, California, United States of America**Extraordinary Care. Extraordinary Careers.****With one of the nation’s largest, most innovative long-term care pharmacy services providers, there is no limit to the growth of your career.**Ron's Pharmacy Services, a member of the Guardian family of pharmacies, has an exciting opportunity for you to join our rapidly growing team in San Diego, California.**Why Ron's Pharmacy Services? We’re reimagining medication management and transforming care.****Who We Are and What We’re About:**Our core focus is delivering customized medication management solutions to support healthcare organizations serving seniors and individuals with complex care needs. With our comprehensive suite of tech-enabled pharmacy services and a dedicated team of professionals committed to enriching the lives of those we serve, we are redefining how pharmacy care is delivered.We offer an opportunity to learn and grow your career in a fast-paced, diverse, and inclusive environment. If you are looking for a challenging, team-oriented environment in which you can put your expertise to work, then this is the place for you.## **Part-Time: 20 hours/week | Potential to Grow to Full-Time** **Compensation: $40–$46/hour** **Territory: East Bay / Northern California** **Travel Required | Overnight Travel During Initial Training** ## **Be the trusted partner our Northern California facilities can count on.**Our pharmacy is expanding to service facilities in **Northern California**, and we're looking for an experienced, relationship-driven **Account Manager** to serve as the local point of contact for our East Bay-area customers. This is an exciting opportunity for someone who enjoys **building relationships, solving problems, and making a real difference in the customer experience.**You'll work closely with facility leadership and staff, as well as our pharmacy operations team, to make sure our customers receive responsive service and the support they need. From helping with onboarding and training to troubleshooting day-to-day issues, you'll be the person our facilities know they can turn to. If you're proactive, organized, comfortable working independently, and enjoy being a trusted resource for customers, we'd love to meet you. ## **What You'll Do*** Serve as the primary point of contact for assigned Northern California facilities, developing strong relationships and understanding their needs, challenges, and goals.* Partner with pharmacy operations to quickly resolve service issues and keep clients informed throughout the process.* Build trust with facility leadership and staff by providing responsive support, expertise, and practical solutions.* Support new facility onboarding, including data collection, eMAR support, quality assurance, and coordination with internal teams.* Conduct training and education for facility staff on pharmacy systems, operational best practices, regulatory requirements, and available tools.* Prepare for and participate in business reviews with facility leadership to discuss service, performance, and opportunities.* Maintain accurate client activity, contacts, tasks, and follow-up in Salesforce CRM.* Support local relationship-building and business development initiatives as needed.* Stay informed on long-term care pharmacy and industry trends.* Work closely with internal pharmacy teams to continuously improve the customer experience. ## **What We're Looking For**We're looking for someone who can **build trust, take ownership, and get things done.** You'll thrive in this role if you are:* A natural relationship builder who enjoys working directly with customers.* A proactive problem solver who takes initiative.* Comfortable working independently while staying connected to a larger team.* Organized and able to manage multiple accounts, priorities, and deadlines.* Confident communicating with facility leadership and frontline staff.* Calm and professional when handling challenging situations.* Detail-oriented and committed to quality.* Comfortable leading training and presenting information to groups.* Someone who genuinely enjoys helping customers succeed. ## **Qualifications****Required:*** High school diploma or equivalent* **3+ years of related experience*** Experience in **long-term care pharmacy and/or an institutional patient-care setting**, such as assisted living or skilled nursing* Valid driver's license and clean driving record* Strong computer skills, including Microsoft Office, Outlook, and internet-based systems* Demonstrated customer service, troubleshooting, and problem-solving skills* Ability to work independently and manage deadlines**Preferred:*** Bachelor's degree* Experience with pharmacy systems, eMAR, Salesforce, or similar platforms* Experience training facility or healthcare staff ## **The Opportunity**This position starts at **20 hours per week**, with the potential to grow into a full-time opportunity. The initial schedule will require flexibility to support onboarding and account management for our Northern California facilities. **Travel throughout the East Bay and surrounding territory is required**, with overnight travel expected during initial training. You'll have the opportunity to become a **key part of the relationship between our pharmacy and the facilities we serve**—helping ensure a smooth experience for staff, strong communication between teams, and reliable pharmacy service for the patients who depend on it. **If you're an experienced long-term care pharmacy professional who loves working with people, solving problems, and being the person customers can count on, we'd love to hear from you.** **Apply today and become a trusted partner to our Northern California facilities.****What We Offer:***Guardian provides employees with a comprehensive Total Rewards package, supporting our core value of, “Treat others as you would like to be treated.” Compensation & Financial** *Competitive pay** *401(k) with company match*Family, *Health & Insurance Benefits (Full-Time employees working 30+ hours/week only)** *Medical, Dental and Vision** *Health Savings Accounts and Flexible Spending Accounts** *Company-paid Basic Life and Accidental Death & Dismemberment** *Company-paid Long-Term Disability and optional Short-Term Disability** *Voluntary Employee and Dependent Life, Accident and Critical Illness** *Dependent Care Flexible Spending Accounts**Wellbeing** *Employee Assistance Program (EAP)** *Guardian Angels (Employee assistance fund)**Time Off** *Paid holidays and sick days** *Generous vacation benefits based on years of service***The Guardian Difference**Our clients require pharmacy services that aren’t “cookie cutter.” That’s why every Guardian pharmacy is locally operated and empowered with the autonomy to tailor their business to meet their clients’ needs.Our corporate support offices, based in Atlanta, Ga., provide services such as human resources, business intelligence, legal, and marketing to promote the success of each Guardian location.Regardless of your role at Guardian, your voice and talents matter. Because healthcare is an ever-changing industry, we encourage innovative thinking, intellectual curiosity, and diverse viewpoints to ensure we stay competitive in today’s dynamic business environment.At Guardian, we are dedicated to fostering and advancing a diverse and inclusive workforce.**Join us to discover what your best work truly looks like.**